Results-driven Quality Manager with over 20 years of experience in the semiconductor and automotive industries. Utilizes Six Sigma Methodologies to enhance quality, minimize defects, and optimize operational processes. Demonstrated success in leading and developing cross-functional teams, fostering a culture of continuous improvement. Skilled in project management and ensuring adherence to industry standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer and Field Quality Manager
NXP Semiconductor
03.2021 - Current
Managed Field Quality activities and provided technical support and training for key automotive clients, including Tesla, Bosch, Veoneer, Magna, Vitesco, Denso, Hitachi Astemo as well as OEM’s Ford, Stellantis, GM, BMW, Audi, Toyota, Honda
Analyzed global quality data, benchmarking against Key Product Indicators (KPIs) to drive Project Management performance improvements and ensure compliance with quality objectives
Collaborated with the NXP Global Sales Team responsible for Aptiv, providing strategic input on quality objectives and delivering executive summaries to NXP Quality Leadership Team as well as participate in the decision process for RFQ’s, Change Notices as well as Supplier Quality and Project Management
Delivered comprehensive global quality performance reports via monthly Scorecards to Aptiv Management, while overseeing and resolving quality escalations
Responsible for 'Preferred Supplier Scorecard' achievement
Led negotiations of customer quality agreements and coordinated cross-functional teams for global quality audits and site visits, as well as advise sales organization on Part Change Notices (PCN)
Senior Field Quality Engineer
NXP Semiconductor (Formerly Freescale)
09.2006 - 03.2021
Managed quality operations for 14+ automotive customers across the Detroit area and South Canada, ensuring high standards of customer satisfaction and product performance
Led the Novi Field Failure Verification (FFV) Laboratory, overseeing a team of 4 technicians and 2 FAEs to drive timely and effective failure analysis and resolution as well as training needs
Served as the Global Field Quality Team Leader for Visteon, coordinating quality initiatives and fostering collaboration across regional teams
Developed and presented detailed Scorecard metrics for key automotive customers, driving insights and continuous improvement in quality performance
Supervised and managed quality investigations by leading teams of CQEs, PEs, and FA lab personnel to address critical quality issues
Contributed as a key member of the corporate team responsible for setting and analyzing corporate quality goals, aligning strategies with business objectives
Senior Supply Quality Engineer
Yazaki North America Headquarter
03.2003 - 09.2006
Led and mentored a team of 7 SQEs, providing training, guidance, and support to resolve quality issues and ensure adherence to best practices
Contributed to the revision of core department documents (QMS), including policies, procedures, and safe launch protocols, enhancing overall quality management processes
Delivered regular progress reports on quality initiatives to management, aligning departmental goals with organizational priorities and driving continuous improvement
Conducted Supplier Assessments and Audits, ensuring compliance with QS9000/TS16949 standards and fostering supplier performance improvements
Reviewed and approved PPAP Level 3 submissions, resolved supplier quality issues, and led Design for Testability Audits to improve product designs
Managed platform launches for GM and DaimlerChrysler, providing quality support, conducting risk assessments, and applying on site PSO to high-risk components to ensure successful outcomes
Education
Six Sigma – Black Belt - Quality
Eastern Michigan University
Ypsilanti, MI
11.2008
Six Sigma – Green Belt -
Eastern Michigan University
Ypsilanti, MI
03.2005
Quality Manager Certification -
Eastern Michigan University
Ypsilanti, MI
06.2004
Supplier Quality Engineer Certification -
Eastern Michigan University
Ypsilanti, MI
09.2003
Electronics Engineer -
Instituto Tecnologico de Chihuahua
12.1992
Skills
Team Leadership
Project management
Training
Quality management systems
Root Cause Analysis
Corrective actions
Statistical Process Control (SPC)
Data Analysis
8D’s
3x5 whys
PPAP
MSA
FMEA
APQP
SPC
PSO
PCN
Process Improvement
Quality Audits
Supplier Management
Risk Management
Total quality management
Accomplishments
Documented and resolved [Issue] which led to [Results].
Supervised team of [Number] staff members.
Awards
APTIV Best in Class Supplier Support, 2024
NXP Americas Filed Quality Top Performer: 2023, 2024
Americas VDA-EIPD Company Coordinator Expert and trainer, 2020