Luis Manzano
Lewistown,PA
Summary
- PROFESSIONAL WITH A DIVERSE BACKGROUND IN ANALYSIS AND DELIVERY OF- HIGH-PERFORMANCE TECHNOLOGY SOLUTIONS. ACKNOWLEDGED AS A PIVOTAL CONTACT POINT FOR TROUBLESHOOTING FOR SUBORDINATES AND MANAGEMENT. EXCEPTIONAL RELATIONSHIP BUILDING SKILLS COMMUNICATING WITH ALL LEVELS OF STAFF, FROM CUSTOMERS TO TECHNICAL STAFF TO SENIOR MANAGEMENT. KEY STRENGTHS INCLUDE:
- PROJECT MANAGEMENT
- TECHNICAL SKILLS
- CUSTOMER SERVICE
- COMMUNICATION SKILLS
- TROUBLESHOOTING
- ORGANIZATIONAL SKILLS
Overview
27
27
years of professional experience
Work History
Maintenance Technician
Zito Media
05.2024 - 11.2025
- Performed routine maintenance on telecommunications equipment to ensure optimal performance.
- Diagnosed and resolved technical issues in cable and internet services, enhancing customer satisfaction.
- Conducted preventative maintenance checks, identifying potential problems before they escalated.
- Collaborated with cross-functional teams to improve service delivery timelines and operational efficiency.
- Trained junior technicians on equipment handling and safety protocols, fostering a culture of safety compliance.
- Implemented process improvements that reduced downtime during maintenance activities and increased productivity.
- Led troubleshooting efforts for complex system failures, coordinating with vendors for timely resolutions.
- Developed comprehensive maintenance logs to track equipment performance and service history accurately.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
BILLING AND CODING/ IT
LA CLINICA SC
01.2018 - 10.2018
- Accountable for the Network within 5 clinics which included the phones and server, coding for Doctor orders to be billed. Printed and sent out liens and claims to Insurances and picked up the phone calls from patients to help them schedule appointments as well as answer questions.
PREVENTATIVE SYSTEM TECHNICIAN
WOW INTERNET AND PHONE
02.2017 - 12.2017
- Accountable for the preventing future problems such as internet speed, power outages, or video distortion. As well as on demand response such as outages and emergencies such as lines that have become detached or dropped.
SYSTEM MAINTENANCE TECHNICIAN 3
RCN TELECOM
05.2000 - 02.2017
- Accountable for maintaining and servicing the entire Chicago, Skokie, and Evanston plant. Responsibilities consist of outage repair which included the fiber optic back bone, Coax cable plant, and headend which distributes 1 Gig internet, internet phone and Cable TV services. As well as customer service repair and preventative maintenance.
- Document and maintain administrative paperwork, as well as site upkeep and inventory
LINE TECHNICIAN
TCI/AT&T
08.1998 - 05.2000
- Accountable for RF outages and area problems to be troubleshoot, and repair to completion. TCI Service Technician - (Now Comcast) 6/1995 to 8/1998
- Accountable for servicing individual customers at their homes in a professional and timely manner.
Education
Fiber Optic Technician - Telecommunications
Colorado Mesa University
Grand Junction, CO06.2000
Skills
NCTI
ACTIVITIES
I have taken part of several charity events while at work as well as church (St. Rita). Have been in walkathons for Cancer awareness and donated to the research of cancer.
Accomplishments
I received a home award in 2014 for improvement of the entire plant in RCN Chicago
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Technician
Zito Media
05.2024 - 11.2025
BILLING AND CODING/ IT
LA CLINICA SC
01.2018 - 10.2018
PREVENTATIVE SYSTEM TECHNICIAN
WOW INTERNET AND PHONE
02.2017 - 12.2017
SYSTEM MAINTENANCE TECHNICIAN 3
RCN TELECOM
05.2000 - 02.2017
LINE TECHNICIAN
TCI/AT&T
08.1998 - 05.2000
Fiber Optic Technician - Telecommunications
Colorado Mesa University