Luis Marquez
MIAMI,Florida
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. While working at McDonald's they had me mostly working in the front to take orders so I have a great communication with customers I also speak both English and Spanish so i think i would be an amazing help to this job because i have a lot of experience when it comes to talking to customers.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
13702 SW 56th St, Miami, FL 33175
05.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
Education
High School Diploma -
John A. Ferguson Senior Highschool
Miami, FL06.2024
Skills
- Customer Engagement
- Inventory Restocking
- Food Running
- Food Preparation
- Order Management
- Safe Food Handling
- Beverage Preparation
- Teamwork and Collaboration
- Clear Communication
- Time Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald's
05.2023 - 12.2023
High School Diploma -
John A. Ferguson Senior Highschool