Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Luis Marroquin

Luis Marroquin

Cleveland,TX

Summary

Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management skills. Hardworking employee enthusiastic about learning the logistics field inside and out. Always in search for opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Bilingual with fluency in Spanish.

Overview

17
17
years of professional experience

Work History

Truck Driver

Unique Couriers Services
09.2021 - Current
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.

Technical Sales Representative

Suhm Spring Works
02.2014 - 08.2021
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Attended product-related technical shows and other activities to represent company products and services.
  • Recommended product and explained features and costs to help customers make educated buying decisions.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Collaborated with customers in Spanish with Mexico, Central and South America.

Production Manager

National Specialty Alloys, LLC
02.2006 - 01.2014
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Estimated labor requirements to support anticipated workload.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Evaluated employee performance and provided feedback and training as needed.
  • Coordinated with other departments to align production with customer requirements.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.

Education

GED -

Robert E. Lee High School Houston TX
Houston, TX
12.2014

Skills

  • GPS and Route Planning
  • Order Picking and Processing
  • Follow Safety Procedures
  • Resolving Shipping and Delivery Problems
  • Customer Service and Assistance
  • Inside and Outside Sales
  • Facility Tours
  • Customer Support
  • Strong Leadership Abilities
  • Production Oversight
  • Bilingual - English-Spanish
  • Excellent People Skills

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

About morals, I know only that what is moral is what you feel good after and what is immoral is what you feel bad after.
Ernest Hemingway

Timeline

Truck Driver

Unique Couriers Services
09.2021 - Current

Technical Sales Representative

Suhm Spring Works
02.2014 - 08.2021

Production Manager

National Specialty Alloys, LLC
02.2006 - 01.2014

GED -

Robert E. Lee High School Houston TX

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Luis Marroquin