Luis Martinez
Assistance Manager Of Transportation
Houston,TX
Summary
Customer-focused professional with successful twenty-seven year career in Customer Service and Sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Assistance Manager of Transportation
KOS Transport
Houston, TX
11.2020 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Inventory Assistant
Womble Company, Inc.
Houston, TX
12.2010 - 11.2020
- Created databases and spreadsheets to improve inventory management accuracy 80%.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Reviewed and analyzed forecast data to determine and address inventory needs in the shipping and receiving department.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Provide excellent customer service by calling the customer to ensure their shipments is accurate.
Customer Counter Sales
Master Tile
Houston, TX
05.2008 - 12.2010
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered basic technical support for clients on wide range of company products.
- Exceeded service objectives by applying proven customer service and sales best practices.
Home Health Care Assistant
PT Health Care
Houston, TX
07.2007 - 07.2008
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Daily Data Entry of all the billing for the client
Education
High School Diploma -
Eaglecrest High School
Centennial, CO 08.1990 - 05.1994
Skills
Spanish-Bilingual
MS Office
Customer Service Skills
Problem Solving Skills
Critical Thinking Skills
Adaptability
Timeline
Assistance Manager of Transportation
KOS Transport
11.2020 - Current
Inventory Assistant
Womble Company, Inc.
12.2010 - 11.2020
Customer Counter Sales
Master Tile
05.2008 - 12.2010
Home Health Care Assistant
PT Health Care
07.2007 - 07.2008
High School Diploma -
Eaglecrest High School
08.1990 - 05.1994