Luis MARTINEZ
HOUSTON,TEXAS
Summary
Customer-focused professional with successful twenty-seven year career in Customer Service and Sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Assistance Manager of Transportation
KOS Transport
11.2020 - Current
- Generated reports to track deliveries and maintain proper records and documentation.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- DOT safety compliance.
- Answer incoming and outbound calls.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
Inventory Assistant
Womble Company, Inc.
12.2010 - 11.2020
- Created databases and spreadsheets to improve inventory management accuracy 80%.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Reviewed and analyzed forecast data to determine and address inventory needs in the shipping and receiving department.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Provide excellent customer service by calling the customer to ensure their shipments is accurate.
Customer Counter Sales
Master Tile
05.2008 - 12.2010
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered basic technical support for clients on wide range of company products.
- Exceeded service objectives by applying proven customer service and sales best practices.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05-1994
Skills
- P>Spanish-Bilingual
- P>MS Office
- P>Customer Service Skills
- P>Problem Solving Skills
- P>Critical Thinking Skills
- P>Adaptability
- Resolving Shipping and Delivery Problems
- Dispatcher Monitoring
- Scheduling
- Communication
Timeline
Assistance Manager of Transportation
KOS Transport
11.2020 - Current
Inventory Assistant
Womble Company, Inc.
12.2010 - 11.2020
Customer Counter Sales
Master Tile
05.2008 - 12.2010
High School Diploma -
Eaglecrest High School
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