Luis Martinez
New York,NY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through the ranks. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
Senior Assistant Store Manager
METROPOLITAN OPERA SHOP
11.2021 - 01.2024
- Assist the Store Manager with controlling, coordinating, and evaluating business operations, creating employee schedules, assigning tasks, and dealing with customer issues
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Boosted store sales by developing and implementing effective merchandising strategies.
- Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
Assistant Store Manager
AETHER APPAREL
04.2021 - 11.2021
- Assist Store Manager with day-to-day operations of the store
- Opening and closings, transfers of inbound and outbound merchandise
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Merchandising of new deliveries
- Focused on customer service and sales
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- The store closed due to Covid
Assistant Manager
KENNETH COLE PRODUCTIONS
07.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Closed store due to Covid
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Floor Supervisor
REISS OF LONDON
01.2014 - 06.2019
- Assisted Shop Manager with daily operations and sales
- Processed inbound and outbound merchandise orders
- Produced weekly and monthly reports
- Oversaw all customer-related issues.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Residence Concierge
RITZ CARLTON RESIDENCES
04.2010 - 12.2013
- Greet new guests or residents and acquaint them with the facility’s amenities
- Researching dining and entertainment recommendations and making reservations.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Ensuring residence and common areas meet guest standards.
Members Experience Concierge
RITZ CARLTON GOLF CLUB & SPA
12.2006 - 04.2010
- Assisted members with all their needs from the moment they leave their homes to their arrival on property
- Making and planning dinner reservations, local attractions, boat trips, assisting with car rentals, stocking home with essentials and travel arrangements
- Adhered to the Ritz Carlton service commitment to guests by applying the principles of trust, honesty, respect, integrity, and commitment.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
Bachelor of Arts Degree Business Administration -
Inter-American University
San German, PRSkills
- Superior Customer Service Skills
- Conflict Management Expertise
- Strong Organization and Time Management Skills
- Interpersonal Relationships
- Store operations
- Team Management
Languages
Spanish
Native or Bilingual
Timeline
Senior Assistant Store Manager
METROPOLITAN OPERA SHOP
11.2021 - 01.2024
Assistant Store Manager
AETHER APPAREL
04.2021 - 11.2021
Assistant Manager
KENNETH COLE PRODUCTIONS
07.2019 - 03.2021
Floor Supervisor
REISS OF LONDON
01.2014 - 06.2019
Residence Concierge
RITZ CARLTON RESIDENCES
04.2010 - 12.2013
Members Experience Concierge
RITZ CARLTON GOLF CLUB & SPA
12.2006 - 04.2010
Bachelor of Arts Degree Business Administration -
Inter-American University