Luis Martinez
Kingwood,TX
Summary
Proven leader in logistics and customer service, excelling in organizational skills and problem-solving. At I.M.S Logistics, enhanced client satisfaction through effective communication and meticulous record-keeping. Demonstrated expertise in traffic monitoring and teamwork, significantly improving operational efficiency. Skilled in both interpersonal interactions and logistical coordination, driving positive outcomes and safety. Reliable professional skilled at directing and controlling traffic flow for vehicles and pedestrians. Proficient in use of hand signals and radios to communicate effectively with drivers. Uses understanding of traffic regulations and traffic engineering principles to uphold highest standards of safety.
Overview
6
6
years of professional experience
Work History
Ground Transportation Agent
I.M.S Logistics
06.2022 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Delivered clear announcements over the PA system, communicating important flight updates to all Taxi Drivers.
Delivery Driver
Quality Mfg.
04.2020 - 08.2021
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Pulled parts off store shelves to fill customer orders.
- Maintained clean and organized delivery vehicle to uphold company's professional image.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Cashier Team Lead
Kroger
04.2018 - 10.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Monitored areas for security issues and safety hazards.
Education
High School Diploma -
Summer Creek High School
Houston, TX06.2019
Skills
- Problem-Solving
- Organizational Skills
- Traffic Monitoring
- Teamwork and Collaboration
- Excellent Communication
- Two-way radio proficiency
- Visual Observation
- Incident Reporting
- Log Keeping
- Traffic Control
- Dispatching procedures
- Schedule Coordination
Languages
Spanish
Full Professional
Timeline
Ground Transportation Agent
I.M.S Logistics
06.2022 - Current
Delivery Driver
Quality Mfg.
04.2020 - 08.2021
Cashier Team Lead
Kroger
04.2018 - 10.2019
High School Diploma -
Summer Creek High School
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