Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LUIS MARTINEZ

Chicago,IL.

Summary

Energetic and personable waiter with a reputation for creating positive dining atmospheres through attentive service and a welcoming demeanor. Skilled in adapting to new environments, leading teams, and maintaining exceptional organization. Strong communication abilities and adept at managing time effectively to ensure seamless operations. Consistently executes tasks with precision and efficiency to deliver top-notch customer experiences.

Overview

14
14
years of professional experience

Work History

Server

Mercadito
03.2024 - Current
  • Trained new staff on menu offerings, service protocols, and upselling techniques.
  • Managed large parties effectively, coordinating orders and ensuring seamless service delivery.
  • Implemented process improvements to reduce errors in order taking and food delivery.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

CIRA
04.2022 - 12.2024
  • Led team in delivering exceptional customer service and enhancing guest satisfaction.
  • Streamlined workflow to improve efficiency and reduce wait times during peak hours.
  • Developed rapport with customers to ensure personalized dining experiences and repeat patronage.

Waiter

AIKANA
05.2022 - 01.2024
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server/Bartender/Barista/Cashier/Food Runner

Cafecito
11.2016 - 04.2022
  • As a Cafecito employee, everyone’s responsibility is to make sure our guest are completely satisfied with their experience in the the restaurant, whether they decide to dine-in or just grab something to go
  • Each and everyone of us was responsible for the total satisfaction of our clientele
  • Our duties are but not limited to work the coffee area, taking food orders and talk about the dishes, pre-busing tables, cocktail making, cashier and food running as everyone is part of one team.
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction with timely order delivery.

Server

Monnie Burke's
08.2019 - 03.2020
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

Lead Barback /Bar Manager

Bellemore
02.2019 - 03.2020
  • Responsible for backing up bartenders
  • Bartending as needed helping the bar or the well.
  • Maintaining stocks, collecting empty glasses, maintaining the premises clean, ensuring there is plenty of clean glassware, restocking ice, greeting and watering our guests, setting up guests with the necessary silverware if they decide to dine at the bar, amongst other duties the bar may require.
  • Keeping inventory of liquor at the end of each month, ordering what was needed.

Server/Bartender/Manager

25 Degrees Chicago
01.2012 - 02.2019
  • Started working there right when it was opened for the first time
  • Originally as a server, server trainer, shortly after that bartending and shift supervising/manager
  • Scheduling, Liquor Inventory and Shift Manager were part of my responsibilities for over two years
  • Eventually went back to serving and bartending
  • While working working as a manager part of my daily duties included:
  • Use of computers and POS systems for various applications such as database management and or word processing
  • Answer telephones, take messages or transfer calls to the right departments
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensured accounts were balanced at all times
  • Operate office equipment, such as fax machines, copiers, phones systems and arrange for repairs when equipment malfunctions
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.

Prep work and Salad maker

Sopraffina Marketcaffe
05.2011 - 05.2014
  • Part of our daily routine was was to clean, sanitize and organized our work area before any preparation, cut various types of lettuce for our salad making, cut and prep other toppings typically used in salads
  • During our our rush hour our main job was to focus on our clientele customizing and building their salads as requested as quick as possible since the majority of them were usually on a lunch break.

Education

GED -

Malcolm X College
Chicago, IL
07.2016

Skills

  • Great leadership
  • Quick learner
  • Strong work ethic
  • Bilingual
  • Great at multitasking
  • Exceptional customer service
  • Cool Under Pressure
  • Guest engagement
  • Suggestive selling
  • High-Volume Dining

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese

Timeline

Server

Mercadito
03.2024 - Current

Waiter

AIKANA
05.2022 - 01.2024

Server

CIRA
04.2022 - 12.2024

Server

Monnie Burke's
08.2019 - 03.2020

Lead Barback /Bar Manager

Bellemore
02.2019 - 03.2020

Server/Bartender/Barista/Cashier/Food Runner

Cafecito
11.2016 - 04.2022

Server/Bartender/Manager

25 Degrees Chicago
01.2012 - 02.2019

Prep work and Salad maker

Sopraffina Marketcaffe
05.2011 - 05.2014

GED -

Malcolm X College

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