Luis Martinez
1543 Vellejo St Seaside Ca 93955
Summary
Front desk manager and Sales Coordinator with over 7 years of experience enhancing guest satisfaction and driving revenue growth in the hospitality industry. Proficient in event coordination, team leadership, and bilingual communication, delivering exceptional customer service and fostering client loyalty. Passionate about leveraging innovative strategies to optimize operations and elevate guest experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Desk
The Sanctuary Beach Resort
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Coordinator
Hotel Abrego - Hotel Pacific - Lighthouse Lodge & Cottages
10.2024 - 05.2025
- Sales Coordinator Coordinated group bookings and events, enhancing guest experience and driving noticeable revenue growth for the hotel.
- Fostered strong relationships with clients and vendors, ensuring seamless communication and successful event execution.
- Maintained comprehensive event logistics and schedules, leading to timely deliveries and high client satisfaction ratings.
- Provided exceptional customer service, addressing client needs and concerns promptly to bolster repeat business and loyalty.
- Groups Rooming list
- Customer Communication
- Organizing group contracts and contacts
- Manage Banquet Set Up
- Manage Av Requirements
Front Desk Manager
Hotel Abrego
02.2023 - 09.2024
- Managed front desk operations, enhancing guest experience and achieving high satisfaction ratings through streamlined check-in processes.
- Trained and mentored front desk staff, fostering teamwork and communication, which led to improved service efficiency and guest retention.
- Maintained accurate reservation records and billing processes, ensuring financial integrity and compliance with hotel policies.
- Analyzed guest feedback to identify service gaps, implementing targeted improvements that resulted in noticeable gains in customer loyalty.
- Cultivated a welcoming environment by addressing guest inquiries and concerns promptly, enhancing overall satisfaction and repeat visits.
- Spearheaded guest service initiatives that elevated satisfaction scores, directly contributing to a marked increase in repeat bookings.
Front Desk Manager
Monterey Tides
11.2021 - 01.2023
- Managed daily front desk operations, enhancing guest satisfaction and operational efficiency.
- Trained and led a team of 10 staff, improving service quality and team cohesion.
- Implemented new check-in procedures, reducing wait times by over 40%.
- Resolved guest issues promptly, achieving a 95% satisfaction rate.
- Coordinated with departments to streamline communication and service delivery.
- Cultivated a welcoming atmosphere at the front desk, fostering positive guest interactions and reinforcing brand loyalty.
- Optimized front desk workflows, leading to a 30% increase in operational efficiency and significantly enhancing guest experiences.
- Mentored team members through ongoing training, resulting in improved service delivery and a cohesive work environment.
- Evaluated guest feedback to identify service gaps, implementing targeted improvements that elevated overall satisfaction
- Coordinated with various departments to improve service delivery, fostering teamwork and strengthening communication across the organization.
Assistant General Manager
Mariposa Inn & Suits
03.2019 - 11.2021
- Streamlined daily operations, enhancing guest satisfaction scores through effective team coordination and prompt issue resolution.
- Fostered a culture of teamwork among staff, resulting in a more cohesive work environment and noticeable improvements in service delivery.
- Mentored junior staff members, cultivating a supportive environment that encouraged professional growth and enhanced team morale.
- Coordinated with various departments to streamline communication, significantly reducing response times to guest inquiries and enhancing overall service quality.
- Encouraged open communication among team members, cultivating a positive workplace culture that empowered staff and boosted morale.
- Implemented new check-in procedures, reducing wait times and improving guest satisfaction ratings significantly.
Waiter
Sapporo Steak & Sushi
05.2018 - 03.2019
- Provided attentive service to guests, ensuring a welcoming atmosphere that enhanced customer satisfaction and repeat visits.
- Coordinated with kitchen staff to ensure timely food delivery, fostering teamwork that resulted in efficient service during peak hours.
- Maintained accurate records of orders and payments, contributing to financial accuracy and minimizing discrepancies.
- Engaged with customers to provide personalized recommendations, enhancing their dining experience and promoting menu items.
Front Desk Agent
Motel 6
01.2018 - 03.2019
- Provided exceptional customer service, fostering positive guest experiences that contributed to repeat bookings and enhanced hotel reputation.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, resulting in efficient operations and improved guest feedback.
- Monitored guest inquiries and feedback, implementing solutions that enhanced service quality and addressed common concerns effectively.
Education
Diploma -
Seaside High School
Seaside, Ca08.2018
Skills
- Time Management
- Event Coordination
- Team Leadership
- Conflict Resolution
- Multitasking
- Bilingual
- Expert
- Experienced
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk
The Sanctuary Beach Resort
07.2025 - Current
Sales Coordinator
Hotel Abrego - Hotel Pacific - Lighthouse Lodge & Cottages
10.2024 - 05.2025
Front Desk Manager
Hotel Abrego
02.2023 - 09.2024
Front Desk Manager
Monterey Tides
11.2021 - 01.2023
Assistant General Manager
Mariposa Inn & Suits
03.2019 - 11.2021
Waiter
Sapporo Steak & Sushi
05.2018 - 03.2019
Front Desk Agent
Motel 6
01.2018 - 03.2019
Diploma -
Seaside High School