Luis Mastrofilippo
Riverview,FL
Summary
Dynamic customer service professional with a proven track record at Latin Grill, excelling in relationship building and upselling. Bilingual in English and Spanish, I leverage strong communication and problem-solving skills to enhance customer experiences and drive sales. Dependable and goal-oriented, I thrive in fast-paced environments while maintaining attention to detail. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Team Member
Latin Grill
Brandon, Florida
01.2023 - 01.2025
- Delivered exceptional customer service in a high-volume environment.
- Built rapport with customers and recommended products based on their needs.
- Contributed to increased sales through upselling, and excellent service.
- Worked collaboratively to maintain efficient daily operations.
Postal Employee
United States Postal Service (USPS)
01.2022 - 01.2024
- Provided reliable customer service while managing time-sensitive delivery routes.
- Resolved customer inquiries professionally and maintained accuracy under pressure.
- Demonstrated accountability, organization, and attention to detail.
Customer Service Team Member
Sabor a Mexico
brandon, FL
01.2019 - 01.2023
- Created a welcoming customer experience through friendly, professional communication.
- Recommended menu items, and assisted customers with purchasing decisions.
- Thrived in a fast-paced, team-oriented environment.
Warehouse Associate
Amazon
01.2019 - 01.2020
- Met productivity targets while maintaining high accuracy standards.
- Worked efficiently in a deadline-driven environment with a focus on quality and safety.
Skills
- Customer Service and Relationship Building
- Sales & Upselling
- Communication
- Negotiation
- Problem Solving
- Goal-Oriented
- Team Collaboration
- Time Management
- Dependable
- Professional Appearance
- Bilingual (English & Spanish)
- Valid Driver's License
- Customer service
- Problem resolution
- Attention to detail
- Bilingual communication
Languages
- English
- Spanish
Timeline
Customer Service Team Member
Latin Grill
01.2023 - 01.2025
Postal Employee
United States Postal Service (USPS)
01.2022 - 01.2024
Customer Service Team Member
Sabor a Mexico
01.2019 - 01.2023
Warehouse Associate
Amazon
01.2019 - 01.2020