Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
AdministrativeAssistant
Luis Mateo

Luis Mateo

Methuen,MA

Summary

Dedicated professional with proven expertise in customer service and support. Demonstrates exceptional organizational skills and a proactive approach to tasks. Consistently meets deadlines while fostering a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Sales Assistant

Comcast, Xfinity
Methuen, MA
07.2022 - Current
  • Greeted customers and assisted with product selection to enhance shopping experience.
  • Informed customers of current promotions and discounts to drive sales.
  • Organized stockroom shelves and bins according to store layout for efficient inventory management.
  • Assisted in major store resets, including pricing updates and display replacements.
  • Provided customer service by resolving issues and addressing complaints promptly.
  • Performed cashier duties, including scanning items and processing payments accurately.
  • Adhered to company policies regarding safety, security, and attendance practices.
  • Collaborated with marketing and merchandising departments to optimize store operations.

Security Officer

Securitas Security Services USA
North Andover, Massachusetts
12.2023 - 07.2025
  • Enforced access control measures per established procedures to maintain security.
  • Verified visitor identification before granting building entry.
  • Provided assistance to various departments with vendor and contractor deliveries.
  • Escorted visitors throughout the facility as necessary.
  • Monitored entrances and exits for unauthorized personnel and prohibited items.
  • Operated communication systems among officers stationed throughout the facility.
  • Conducted regular security patrols of grounds, parking lots, and perimeter areas.
  • Monitored surveillance cameras and responded promptly to suspicious activities.

Residential Supervisor

Justice Resource Institute
Tewksbury, MA
06.2018 - 03.2022
  • Maintained accurate records and documentation on all resident activities.
  • Supervised staff members in the performance of their duties.
  • Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
  • Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
  • Responded promptly to emergency situations involving clients or staff members.
  • Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
  • Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.

Education

Some College (No Degree) - Computer Science

Southern New Hampshire University
Hooksett, NH

Skills

  • Complex problem-solving
  • Goal orientation
  • Adaptability and flexibility
  • Positive customer engagement
  • Team cooperation and collaboration
  • Networking skills
  • Leadership in teams
  • Professional demeanor
  • Interpersonal communication
  • Written and verbal communication
  • Computer proficiency in Microsoft Office
  • Attention to detail
  • Decision-making skills
  • Customer service excellence
  • Time management strategies
  • Data entry proficiency
  • Conflict resolution expertise
  • Sales acumen

Languages

English
Full Professional
Spanish
Native/ Bilingual
Italian
Limited

Timeline

Security Officer

Securitas Security Services USA
12.2023 - 07.2025

Sales Assistant

Comcast, Xfinity
07.2022 - Current

Residential Supervisor

Justice Resource Institute
06.2018 - 03.2022

Some College (No Degree) - Computer Science

Southern New Hampshire University

References

References available upon request.

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Luis Mateo