Lilliana Medina
DeLand,FL
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
Work History
Registered Nurse
Heroes' Miles
02.2023 - Current
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Improved patient outcomes by developing and implementing individualized care plans for behavioral health patients.
- Enhanced patient safety by conducting regular environmental assessments to identify and mitigate potential risks within behavioral health unit.
- Provided crisis intervention and stabilization for acute behavioral health situations, ensuring patient safety and proper treatment implementation.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Prevented escalation of psychiatric crises by recognizing early warning signs and intervening promptly with appropriate de-escalation techniques.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Registered Nurse
Halifax Health Medical Center
01.2021 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Optimized patient flow within Emergency Department by collaborating with charge nurses in coordinating bed assignments and discharges according to capacity constraints.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Demonstrated adaptability by providing coverage in various psychiatric units as needed, maintaining high standards of care across diverse patient populations.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Collaborated proactively with psychiatrists to adjust treatment plans based on observed changes in symptoms or behavior patterns among patients.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Registered Nurse Manager
Aspire Health Partners
06.2016 - 01.2022
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Recorded details regarding therapies to keep patient charts updated.
- Reduced readmission rates by developing comprehensive discharge planning strategies that prioritized patient education and follow-up care coordination.
- Contributed to hospital accreditation efforts by adhering to established quality standards, participating in audits, and addressing identified deficiencies in timely manner.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Utilization Review Nurse
First Medical Health Plan
02.2015 - 06.2016
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Investigated and resolved issues affecting hospital operations and patient care.
- Minimized financial risk associated with denials or payment discrepancies through diligent validation of medical necessity prior to service provision.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Mitigated potential legal issues related to improper admission or discharge decisions by consulting with physicians regarding complex cases that required further clarification.
- Supervised and maintained all utilization review documentation..
Registered Nurse Case Manager
First Medical Health Plan
02.2015 - 06.2016
- Led process improvement initiatives aimed at enhancing efficiency in case management operations while maintaining excellent clinical outcomes.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Verified legibility of patient clinical notes and updates prior to review by primary physicians.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Emergency Room Charge Nurse
Wilma N Vazquez Medical Center
11.2010 - 02.2015
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Assisted physicians in providing accurate diagnoses during high-pressure scenarios using expert clinical knowledge combined with exceptional problem-solving abilities.
- Cared for large population each day, quickly identifying concerns, controlling symptoms and providing expert emergency care.
Education
Master of Science - Family Practice Nurse Practitioner
Herzing University
Dearborn, MI12.2025
Bachelor of Science - Nursing
National University College - Bayamon
Bayamon, PR06.2024
Bachelor of Science - Nursing
Columbia Central University
Caguas, PR04.2016
Associate of Science - Nursing
PR Technological Institute Manati Campus
Manati, PR05.2010
Skills
- Preventive Healthcare
- Community Program Referrals
- Treatment Recommendations
- Medical evaluation
- Mental Health Nursing
- Seizure Management
- Vaccine administration
- Employee Evaluation
- Compassionate and Caring
- Clinical judgment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Nurse
Heroes' Miles
02.2023 - Current
Registered Nurse
Halifax Health Medical Center
01.2021 - Current
Registered Nurse Manager
Aspire Health Partners
06.2016 - 01.2022
Utilization Review Nurse
First Medical Health Plan
02.2015 - 06.2016
Registered Nurse Case Manager
First Medical Health Plan
02.2015 - 06.2016
Emergency Room Charge Nurse
Wilma N Vazquez Medical Center
11.2010 - 02.2015
Master of Science - Family Practice Nurse Practitioner
Herzing University
Bachelor of Science - Nursing
National University College - Bayamon
Bachelor of Science - Nursing
Columbia Central University
Associate of Science - Nursing
PR Technological Institute Manati Campus