Luis Mendez
St. Petersburg,United States
Summary
A highly motivated and goal-oriented individual who was a sole proprietor of an air conditioning business that is currently seeking to expand personal growth and become a knowledgeable professional who has a mechanical aptitude and experience in the air conditioning systems profession. Strong dedication to efficiency and reliability in professional work and collaborative projects. Ready to apply advanced critical thinking skills and planning abilities developed over 28 years in the field to a challenging new role.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Commercial/Residential Service Technician
Air Masters of
Tampa, FL.
01.2024 - Current
- OSHA 10 and 30 certified
- Customer service experience is conducted with empathy, understanding, and attention
- Proficient with reading blueprints, schematics, and ladder diagrams
- Read and understand dispatch information for proper direction of service work
- Proficient with the use of Service Suite
- Responsible for proper tablet inputting for service calls
- Kept accurate records of work activities, time, materials, and faults on work orders
- Collaborate with store managers and homeowners to understand their service issues
- Inspect equipment for operation
- Input into documentation all photos, notes, diagnostics, and equipment data
Commercial/Residential Service Technician
Heating Ventilation and Air Conditioning, Total Air
St. Petersburg
06.2015 - 05.2021
- Consistent revenue of $16,000-$25,000 per month
- OSHA 10 and 30 certified
- Customer service experience is conducted with empathy, understanding, and attention
- Trained/assisted service technicians with technical issues
- Proficient with reading blueprints, schematics, and ladder diagrams
- Read and understand dispatch information for proper direction of service work
- Proficient with the use of Service Titan
- Responsible for proper tablet Inputting documentation, photos, notes, diagnostics, and equipment data
- Kept accurate records of work activities, time, materials, and faults on work orders
- Collaborate with store managers and homeowners to understand their service issues
- Inspect equipment for operation
- Heating Ventilation and Air Conditioning
Lead Maintenance Technician
Precedent Hospitality and Property Management
Clearwater, FL
01.2019 - 03.2020
- Managed a campus budgeting team for the amount of $64,000 and &40,000
- Presented final budget to the Board of Directors, faculty, and students
- Participated as a Student Liaison for the Allstate Campus during the State of Florida College Certification
- Participation in college-wide initiatives
- Participation in state-wide college initiatives with state legislators
- Leading position for the Student College of Presidents Meeting (SCOP), Maintain a six-story, 99-unit hotel/condo, high occupancy building of over 400 persons
- Proficient with reading blueprints, schematics, and ladder diagrams
- Managed inventory of all maintenance equipment including tools and supplies
- Execution of emergency protocols regarding fire, hurricane, or other natural disasters
- Adhered to security and parking violation protocols
- Supervised technicians and assigned responsibilities
- Generated and completed work orders for repairs, maintenance, and component replacement
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs
- Reviewed technical documentation to complete equipment maintenance and repair
- Provided functional plumbing by repairing leaks, removing drain clogs, and lubricating parts
- Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters
- Kept grounds clean and maintained landscaping by removing debris, watering, and mowing
- Adhered to established policies and standards to safely complete projects
- Trained junior maintenance professionals on correct repair and cleaning procedures
- Removed outdoor debris and yard clippings into receptacles to properly maintain the grounds
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
- Installed new locks, door handles, and door closers
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance
- Checked for storm damage around the property and contacted the supervisor with findings
- Partnered with facility management to complete projects within anticipated deadlines
- Adhered to company safety and OSHA procedures to minimize accidents.
Cable Assembler
Express Employment Professionals
Pinellas Park, FL
06.2018 - 12.2018
- Completed high-quality private and public products with the skilled assembly of systems, supports, and connections
- Proficient with reading blueprints, schematics, and ladder diagrams
- Stayed up to date on electrical codes and safety procedures to maintain efficiency and safety
- Implemented a personal system to increase overall productivity and accuracy of assembly work
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Developed team communications and information for meetings
- Prepared a variety of different written communications, reports, and documents
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork
- Improved operations through consistent hard work and dedication
- Increased customer satisfaction by resolving issues
- Identified issues, analyzed information, and provided solutions to problems
- Labeled components and monitored use to keep accurate records
- Conferred with management and design staff to fully understand and comply with strict production specifications.
Store Associate
Pier One Imports
St. Petersburg, FL
09.2017 - 01.2018
- Managed over 12 customers per day with merchandise assistance to and from their vehicles
- Assembled 4-8 new outdoor furniture for seasonal display
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Aided with Inventory Control Procedures via the Pier One Imports website
- Effectively located merchandise across various stores to address customer needs
- Worked with loss prevention in monitoring shopper behavior
- Answered questions about store policies and addressed customer concerns
- Greeted customers, helped locate merchandise, and suggested suitable options
- Displayed merchandise by arranging in appealing ways to boost sales
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Contributed to the design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Prioritized helping customers over completing other routine tasks in-store
- Developed strong rapport with customers and created a positive impression of business
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Created an inviting environment for customers by maintaining store organization and cleanliness
- Provided exceptional services and pleasant shopping experiences to retail customers
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Listened to customer needs and desires to identify and recommend optimal products
- Monitored customers for signs of security concerns and escalated issues to management.
Dish Machine Operator
IHOP
Pinellas Park, FL
11.2015 - 08.2017
- Stepped into additional roles during busy times to boost coverage of important stations
- Helped team meet expected demands by restocking work areas throughout the restaurant such as server stations, salad bars, and supply cupboards
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or pancake dispensers, items used often by kitchen staff
- Efficiently and quickly cleaned various dishes, silverware, and glassware to provide smooth service and reduce wait times
- Followed supervisor instructions to complete tasks on time
- Used hot sprayer to loosen food residue and enhance cleaning
- Kept the work area clean, dry, and free of debris to prevent incidents and accidents
- Oversaw incoming deliveries, unboxing supplies, shelving stock, and rotating items
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health
- Cleared, washed, and stacked all plates, dining utensils, and trays quickly and without breaking
- Loaded more than 1000 glasses, silverware, and dishes into the dishwasher each shift, running an average of 100 loads per day
- Scraped, washed, and efficiently restacked dishware, utensils, and glassware to keep the kitchen ready for customer demands
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
- Gently moved glassware, crystal, and other delicate items to prevent breakage
- Moved items from main storage areas to easily accessible small fridges, freezers, and containers to support kitchen staff efficiency
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep the kitchen spotless
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Kept dishes, utensils, and glassware clean and rotated following safety standards set by the restaurant
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized
- Increased machine efficiency by scraping and pre-washing dishes
- Effectively scrubbed and scoured pots and pans using detergents and scouring products to remove burnt-on food.
HVAC-R Technician
Progressive Air Systems
Port Richey, FL
03.2013 - 04.2015
- Managed 8-12 service calls per day
- Managed 7 equipment start-ups per day
- Performed troubleshooting on HVAC systems to determine the root cause of issues
- Used brazing torch rig to repair leaks in refrigerant circuits
- Adhered to all industry and company safety protocols
- Conducted maintenance service on HVAC systems to increase the life expectancy of equipment and prevent costly repair work
- Proficient with reading blueprints, schematics, and ladder diagrams
- Reviewed work of external and internal contractors to guarantee consistency with quality and safety standards
- Traveled to job sites for both scheduled and emergency appointments
- Repaired and replaced motors, bearings, and belts
- Inspected and tested refrigeration systems, safety devices, and controls to determine proper functionality
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on the job site
- Filled out detailed work orders for each job completed
- Kept accurate records of time and materials used for each job to compile into service reports
- Supplied technical assistance to customers over the phone using simple troubleshooting techniques
- Worked overtime, holidays, and weekends to accommodate company needs
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes
- Evaluated the status of refrigeration liquids for safety and compliance purposes.
HVAC Installer/Repairman
Del-Air Heating & Air Conditioning
Tampa, FL
11.2012 - 04.2013
- Increased longevity of HVAC systems by performing preventive maintenance
- Minimized waste by correctly measuring and cutting duck board to required sizes
- Maintained environmental conditions by rebuilding and replacing faulty components
- Proficient with reading blueprints, schematics, and ladder diagrams
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment
- Consulted with General Contractors to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels
- Worked in strict compliance with applicable OSHA regulations and safety requirements
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation
- Recorded and reported time, deficiencies, or other unusual occurrences on work orders
- Used technical skills, tools, and techniques like soldering to repair parts
- Kept accurate records of work activities, time, materials, and faults on work orders.
HVAC Contractor
L.I.L. Air Conditioning & Heating
St. Petersburg, FL
08.2004 - 11.2012
- Conducted day-to-day business
- Consulted with city officials for permitting of new installations
- Proficient with reading blueprints, schematics, and ladder diagrams
- Complete evaluation of home for proper sizing of new equipment and various components
- Increased longevity of HVAC systems by performing preventive maintenance
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels
- Optimized performance by balancing systems and calibrating controls
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings
- Maintained environmental conditions by rebuilding and replacing faulty components
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits
- Operated portable metal-working tools or brazing and welding equipment to fabricate, assemble, and install ductwork and chassis parts
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks
- Installed components to improve HVAC system performance
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations
- Located and marked pipe positions, hole passages, and duct connections in walls and floors
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions
- Tested automatic, programmable, and wireless thermostats in residential or commercial buildings to decrease energy usage by 20%
- Recorded and reported time, deficiencies, or other unusual occurrences on work orders
- Completed knowledgeable repairs and maintenance actions on less common systems such as geothermal and ductless arrangements
- Repaired or replaced defective equipment, components, or wiring
- Tested and repaired condensers, heat exchangers, cooling towers, steam, and gas turbines
- Performed routine maintenance on diverse systems
- Worked in strict compliance with applicable OSHA regulations and safety requirements
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation
- Tested electrical circuits or components for continuity using electrical test equipment
- Repaired R-22 and R-410 HVAC and refrigeration systems
- Used pressure gauges and soap-and-water solutions to test connections for leaks
- Kept selection of supplies on hand to handle common requirements efficiently
- Used technical skills, tools, and techniques like soldering to repair parts
- Kept accurate records of work activities, time, materials, and faults on work orders
- Installed, connected, and adjusted thermostats, humidistats, and timers for optimal performance
- Repaired, replaced, and serviced both residential and commercial HVAC equipment, components, and wiring
- Removed malfunctioning parts and replaced them with new components or refurbished pieces to return full functionality
- Communicated effectively with clients to identify problems and verify repairs corrected malfunctions
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers
- Supervised and instructed assistants
- Selected correct motors, thermostats, and other components to replace defective parts
- Worked on both home and business units for maintenance, repairs, and new installations
- Laid out reference points for installation of structural and functional components using measuring instruments
- Complied with applicable standards, policies, and procedures
- Used electrical testing equipment to assess electrical circuits and components for continuity
- Installed Straight cool, Heat Pumps, Mini-Split, and Furnace units as part of new constructions and renovations.
R Service Technician, Branch Manager
HVAC, Precision, Mechanical
St. Petersburg
- Manage HVAC, refrigeration equipment, and accounts worth over $1,200,000 per year
- Engaging with other section managers for cooperation with billing, dispatch, and purchase order issues
- Manage seven service technicians and dispatch for various service calls and installations
- OSHA 10 and 30 certified
- Read and understand dispatch information for proper direction of service work
- Proficient with the use of Outlook
- Proficient with the use of ESC Mobile Tech
- Proficient with the use of Cam Scanner
- Proficient with the use of SMS One Assist
- Responsible for new equipment surveys
- Responsible for pulling permits for installation work
- Responsible for reviewing invoices and making corrections before sending them to billing
- Proficient with reading blueprints, schematics, and ladder diagrams
- Complete customer service care
- Training new employees
- Collaborate with store managers to understand their equipment issues
- Inspect equipment for operation
- Input into documentation all photos, notes, diagnostics, and equipment data into ESC Mobile Tech
- Responsible for the truck inventory
- Operated fork and scissor lifts
- Operated portable metal-working tools or brazing welding equipment to fabricate, assemble, and install duct-work and chassis parts.
R Service Technician/Lead Installer
HVAC, Thunder Bay Air
St. Petersburg, FL
- Supervised and trained up to 3-4 new employees at various job sites
- Inspected job sites before inspections
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Customer service experience is conducted with empathy, understanding, and attention
- Communicated effectively with clients to identify problems and verify repairs corrected malfunctions
- Proficient with reading blueprints, schematics, and ladder diagrams
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions
- Used technical skills, tools, and techniques like soldering to repair parts
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation
- Kept accurate records of work activities, time, materials, and faults on work orders
- Worked in strict compliance with applicable OSHA regulations and safety requirements
- Full Inventory control and organization of all service and installation parts
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment
- Increased longevity of HVAC systems by performing preventive maintenance
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations
- Maintained environmental conditions by rebuilding and replacing faulty components
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks
- Operated portable metal-working tools or brazing welding equipment to fabricate, assemble and install duct work and chassis parts
- Installed components to improve HVAC system performance
- Installed HVAC system expansions, discharge valves, air ducts, and dampers
- Installed supporting components such as fuel lines and wiring to complete systems
- Performed routine maintenance on diverse systems
- Selected correct motors, thermostats, and other components to replace defective parts
- Connected heating or air conditioning equipment to fuel, water, or refrigerant sources to form a complete circuit
- Tested electrical circuits or components for continuity using electrical test equipment
- Repaired, replaced, and serviced both residential and commercial HVAC equipment, components, and wiring
- Repaired R-22 and R-410 HVAC systems
- Installed, connected, and adjusted thermostats, humidistats, and timers for optimal performance
- Completed knowledgeable repairs and maintenance actions on less common systems such as geothermal and ductless arrangements
- Removed malfunctioning parts and replaced them with new components or refurbished pieces to return full functionality
- Worked on both home and business units for maintenance, repairs, and new installations
- Repaired or replaced defective equipment, components, or wiring
- Kept selection of supplies on hand to handle common requirements efficiently
- Tested and repaired condensers, heat exchangers, and evaporator coils
- Used electrical testing equipment to assess electrical circuits and components for continuity.
Education
Bachelor of Science - Public Safety Administration/Cross-Discipline
St. Petersburg College
Clearwater, FL03.2021
Associate of Arts - General Studies and Criminology
St. Petersburg College
Clearwater, FL05.2019
Skills
- Blueprints and Specifications
- Sales Proposals
- Proficient in Windows
- Goal-setting
- Adaptability
- Work Ethic
- PowerPoint
- Excel
- Critical Thinker
- Leadership
- Organizational
- Problem-solving
- OSHA requirements
- Troubleshooting and Diagnostics
- Technical support
- Construction management
- Work order prioritization
- Incident reporting
- Punctual and reliable
- Project oversight
- Service call response
- Inventory control
- Verbal and written communication
- Report generation
- Troubleshooting skills
- Power tool proficiency
- Work with minimal supervision
- Repair techniques
- Quality assurance
- Equipment troubleshooting
- Hand tools
- Diagnostic testing
- Troubleshooting and analysis
Affiliations
- St. Petersburg College Alumni Association
- Phi Theta Kappa Honor Society
- International Code Council
- International Association of Emergency Management
Certification
- EPA HVAC Certified Universal
- Florida Certified Air Conditioning Contractor CAC1814268, 2004-2012 (Inactive)
- International Association of Emergency Management
- Florida Certified Mold Remediator (2011)
- FEMA IS-100.c: Introduction to Incident Command System
- FEMA IS-120.c: An Introduction to Exercises
- FEMA IS-162: Hazard Mitigation Floodplain Management in Disaster Operations
- FEMA IS-632.a: Introduction to Debris Operation
- FEMA IS-633: Debris Management Plan Development
- FEMA IS-700.b: National Incident Management System (NIMS), an Introduction
- FEMA IS-800.d: National Response Framework, an Introduction
- FEMA IS-906: Basic Workplace Security Awareness
- OSHA 360 Training: Active Shooter Awareness
- OSHA 10-Hour Construction
- OSHA 30-Hour Construction
Accomplishments
- Managed a successful business for nine years.
- Achieved Honors and Cum Laude at St. Petersburg College.
- Collaborated with teams from other college campuses in the development of college-wide initiatives.
- Collaborated with other state-wide colleges in the development of lobbying for proposed state bills for the betterment of colleges and students.
Hobbies and Interests
- Traveling
- Maintaining up-to-date industry information and concepts
- Avid learning of history, specifically World War II
Volunteer Experience
- Farm Share Feeding Families, Clearwater, Collaborated with other volunteers and Clearwater employees to separate and bag food products to be handed to the community of 200-250 persons.
- Keep Pinellas Beautiful, Partnership with Eckerd College. Participated in Maximo Park Shoreline and Park Clean-up. The group collected a total of 72.4 pounds of debris and garbage in three hours.
- Good Vibes Only, Collaboration with the City of St. Petersburg. Partnership with the University of South Florida. Committee member for the entire venue. Volunteered at multiple stations during shift changes.
- SPC Spring Carnival Event, Volunteered at various game booths. Delivered water to other volunteers.
- SPC Annual Halloween Open House, Assisted with production scene set-up. Assisted with security. Assisted at various locations.
- SPC Annual Touch-a-Truck, Assisted with ticket collection. Volunteered at various locations. Maintained cleanliness.
- Martin Luther Day Parade, Participated in the parade with faculty and students to hand beads and to promote the college.
- St. Petersburg College, Participated as a Student Liaison for the Allstate Campus during the State of Florida College Certification.
Timeline
Commercial/Residential Service Technician
Air Masters of
01.2024 - Current
Lead Maintenance Technician
Precedent Hospitality and Property Management
01.2019 - 03.2020
Cable Assembler
Express Employment Professionals
06.2018 - 12.2018
Store Associate
Pier One Imports
09.2017 - 01.2018
Dish Machine Operator
IHOP
11.2015 - 08.2017
Commercial/Residential Service Technician
Heating Ventilation and Air Conditioning, Total Air
06.2015 - 05.2021
HVAC-R Technician
Progressive Air Systems
03.2013 - 04.2015
HVAC Installer/Repairman
Del-Air Heating & Air Conditioning
11.2012 - 04.2013
HVAC Contractor
L.I.L. Air Conditioning & Heating
08.2004 - 11.2012
R Service Technician, Branch Manager
HVAC, Precision, Mechanical
R Service Technician/Lead Installer
HVAC, Thunder Bay Air
Bachelor of Science - Public Safety Administration/Cross-Discipline
St. Petersburg College
Associate of Arts - General Studies and Criminology
St. Petersburg College
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