Luis Mendez Gonzalez
Killeen,TX
Summary
Driven by a results-focused approach during my tenure with the US Army, enhanced operational readiness and customer satisfaction through expert logistics management and exceptional communication skills. Leveraging proficiency in MS Office and attention to detail, successfully coordinated the transport of over 80,000 pieces of equipment across Europe, significantly improving on-time delivery rates. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
88M Motor Transport Operator
US Army
07.2021 - Current
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored changes in laws, regulations and other legal matters to keep company compliant with requirements.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Excellent organizational and administrative skills, including a strong, consistent attention to detail and organized work style
- Defined clear targets and objectives and communicated to other team members.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Dispatcher
US Army
05.2019 - 11.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and 200+ personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 120+ fleet vehicles resulting in 100% success and completing tasks before the deadline.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation of 60+ equipment.
- Supported Arrival/Departure Airfield Control Group to 4000+ personnel and to 8,000+ equipment to ship overseas.
88N Movements Specialist
US Army
02.2018 - 05.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget to over 80,000+ equipment to cross borders in Europe.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Conducted over 110 tasks in Europe, ensuring seamless execution of logistics, registration, catering, and venue management for 80,000+ equipment.
- Gathered, organized and input information into digital database.
- Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
Education
Bachelor of Science - Political Science
American Public University System
Charles Town, WV03.2025
Associate of Science - Paralegal Studies
American Public University System
Charles Town, WV12.2023
Skills
- Legal Research
- Proficient in MS Office
- Client Communication
- Office Administration
- Administrative Support
- Research and data collection
- Legal writing
- Proofreading
- Effective Multitasking
- Attention to Detail
- Deadline Monitoring
- LexisNexis
Languages
Spanish
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 56 staff members.
Timeline
88M Motor Transport Operator
US Army
07.2021 - Current
Dispatcher
US Army
05.2019 - 11.2020
88N Movements Specialist
US Army
02.2018 - 05.2019
Bachelor of Science - Political Science
American Public University System
Associate of Science - Paralegal Studies
American Public University System