Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Luis Mendoza

Downey,CA

Summary

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Licensed Mortgage Broker

Downey Capital Mortgage
06.2019 - Current
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Fielded customer complaints and provided solutions.
  • Explained very technical financial information to applicants in easy to understand language.

Realtor

Keller Williams
09.2015 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Police Sergeant

California Highway Patrol
04.1998 - 06.2020
  • Supervised and coordinated daily operations of patrol shifts of up to 15 officers.
  • Served as mentor and role model to junior officers.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Motivated and trained squad members to become proficient with equipment and daily tasks.
  • Led shift briefings to inform officers of properties to check and individuals of note in local areas.
  • Developed and maintained positive relationships with community members.
  • Handled and investigated citizen complaints of documented police reports, officer interactions and alleged violations of departmental policies.

Education

No Degree - Criminal Justice

Rio Hondo College
Whittier, CA

Skills

  • Relationship Selling
  • Negotiation Tactics
  • Scheduling Oversight
  • Financial Analysis
  • Residential Mortgage Lending Regulations
  • Refinancing Options
  • Regulatory Compliance
  • Credit History Review
  • Attention to Detail
  • Customer Relations
  • Complaint Handling

Affiliations

  • National Association of Realtors
  • National Association of Mortgage Brokers
  • National Association of Hispanic Real Estate Professionals

Certification

  • Licensed NMLS #1711973
  • Real Estate License DRE# 01443351
  • California Peace Officer Standard & Training- (Advanced Supervisor)


Languages

Spanish
Native or Bilingual

Timeline

Licensed Mortgage Broker

Downey Capital Mortgage
06.2019 - Current

Realtor

Keller Williams
09.2015 - Current

Police Sergeant

California Highway Patrol
04.1998 - 06.2020

No Degree - Criminal Justice

Rio Hondo College

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Luis Mendoza