LUIS MENDOZA

Key Responsibilities:

• Supporting Store Operations: Assisting the Store Leader in all areas of store operation, including sales, customer service, and staff management.
• Customer Service: Ensuring a positive customer experience by leading by example and developing associate interest in customer service.
• Team Leadership: Working with department heads and store associates to identify opportunities, develop action plans, and implement solutions.
• Human Resources: Participating in the hiring process, providing training, and managing employee relations.
• Store Performance: Contributing to the overall performance of the store by monitoring sales, controlling expenses, and managing inventory.
• Merchandising: Assisting in the planning and execution of merchandising initiatives.
• In the Store Manager's absence: Managing total store operations.

Skills and Qualifications:

• Leadership: Ability to lead and motivate a team.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong commitment to providing excellent customer service.
• Problem-Solving: Ability to identify issues, develop solutions, and implement action plans.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Knowledge of Retail Operations:Understanding of retail principles and practices.

• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Managed senior-level personnel working in marketing and sales capacities.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Launched quality assurance practices for each phase of development
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Assigned daily responsibilities to team members to enhance productivity.
• Implemented leadership strategies to foster professional growth and ensure daily objectives were met.
• Guided staff, monitoring operations to improve output.
• Partnered with store manager to formulate strategies for reaching sales and profit objectives.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Completed inventory audits to identify losses and project demand.
• Developed training programs for new staff, fostering a culture of continuous learning and skill enhancement.
• Collaborated with upper management to create strategic initiatives aligning with corporate goals and local market needs.
• Analyzed sales trends to optimize product placement, driving revenue growth in key categories.
• Mentored junior staff members, providing guidance on best practices and performance improvement strategies.
• Led team in implementing operational improvements, enhancing overall store efficiency and customer satisfaction.