Luis Mercado
Rochester,NY
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Night Desk Attendant
Monroe Community College, Work and Learn Center
Rochester, NY
02.2024 - Current
- Ensured that all safety protocols are followed during night shifts.
- Ensure students are compliant with the Residence Life Policy Manual and College policies
- Manage situations involving various psychological, emotional, medical or other safety-related emergencies or incidents in the residence hall
Server
Baywinde Senior Living
Rochester, NY
10.2021 - 12.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
High School Diploma -
Eastridge Senior High School
Rochester, NY06-2023
Skills
- Safety And Security Procedures
- Safety Awareness
- Stress Tolerance
- Guest Relations
- Customer Service
Timeline
Night Desk Attendant
Monroe Community College, Work and Learn Center
02.2024 - Current
Server
Baywinde Senior Living
10.2021 - 12.2023
High School Diploma -
Eastridge Senior High School
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