Summary
Overview
Work History
Education
Skills
Timeline
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Luis Mercado

Rochester,NY

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience

Work History

Night Desk Attendant

Monroe Community College, Work and Learn Center
Rochester, NY
02.2024 - Current
  • Ensured that all safety protocols are followed during night shifts.
  • Ensure students are compliant with the Residence Life Policy Manual and College policies
  • Manage situations involving various psychological, emotional, medical or other safety-related emergencies or incidents in the residence hall

Server

Baywinde Senior Living
Rochester, NY
10.2021 - 12.2023
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Education

High School Diploma -

Eastridge Senior High School
Rochester, NY
06-2023

Skills

  • Safety And Security Procedures
  • Safety Awareness
  • Stress Tolerance
  • Guest Relations
  • Customer Service

Timeline

Night Desk Attendant

Monroe Community College, Work and Learn Center
02.2024 - Current

Server

Baywinde Senior Living
10.2021 - 12.2023

High School Diploma -

Eastridge Senior High School

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Luis Mercado