Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Luis Mercado

Carrollton,GA

Summary

Dynamic professional with a service-driven attitude and strong attention to detail, leveraging experience as an Assistant Manager at Dollar General. Proven track record in cash management and team leadership, enhancing operational efficiency and customer satisfaction. Skilled in strategic decision-making, consistently achieving sales targets and fostering positive vendor relationships.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Dollar General
01.2025 - 05.2025
  • Assisted in daily operational tasks to enhance team efficiency.
  • Developed familiarity with inventory management systems to streamline processes.
  • Assisted in managing daily store operations and customer service initiatives.
  • Supported inventory management processes, ensuring accurate stock levels and product availability.
  • Trained new staff on company policies, procedures, and operational standards.
  • Collaborated with team to execute promotional displays and merchandising strategies.
  • Maintained cleanliness and organization of sales floor and stockroom areas for efficiency.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Car Sales Consultant

Atlanta Luxury Motors
02.2023 - 12.2023
  • Assisted customers in selecting vehicles that matched their needs and preferences.
  • Demonstrated product features and benefits, enhancing customer understanding of vehicle options.
  • Conducted test drives to provide firsthand experience of vehicle performance and comfort.
  • Managed customer inquiries through phone and email, ensuring timely responses and follow-ups.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Floor Installer

Kemp's Dalton West Flooring
01.2022 - 02.2023
  • Collaborated with team members to complete projects efficiently and on schedule.
  • Maintained tools and equipment, promoting safety and operational readiness.
  • Followed safety protocols consistently to minimize risks during installation processes.
  • Conducted site evaluations to assess conditions prior to beginning installation tasks.
  • Maintained a clean and organized workspace throughout each job site to minimize disruptions to the client''s property or daily routines.
  • Provided customer service by addressing client inquiries regarding flooring options.
  • Upheld high-quality standards by routinely inspecting installed floors for any imperfections or necessary adjustments.
  • Troubleshot complex installation issues under tight deadlines, ensuring minimal disruption to client schedules.

Assistant Produce Manager

Western Beef
07.2020 - 01.2022
  • Assisted in managing inventory levels to ensure optimal stock availability and minimize waste.
  • Coordinated product displays to enhance visual appeal and drive customer engagement.
  • Monitored daily sales reports to identify trends and adjust ordering processes accordingly.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Assisted customers with produce questions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Inventory Specialist

RGIS
06.2018 - 01.2020
  • Managed inventory levels to ensure accuracy and availability of stock.
  • Conducted regular audits to identify discrepancies and improve inventory management processes.
  • Implemented inventory tracking systems to enhance efficiency and reduce errors.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each week.

Handyman

Sobro
01.2010 - 12.2020
  • Conducted preventative maintenance and repairs on residential properties to enhance functionality and safety.
  • Installed fixtures, appliances, and equipment ensuring compliance with industry standards and customer specifications.
  • Diagnosed issues swiftly, providing effective solutions that improved client satisfaction and project timelines.
  • Collaborated with clients to assess needs, delivering tailored services that increased repeat business opportunities.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Installed lighting fixtures to improve lighting and increase energy efficiency.
  • Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
  • Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Managed available parts, tools, and materials inventory to maintain prompt response capability.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.

Assistant Manager

Foot Locker
09.2010 - 01.2013
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained visual merchandising standards to attractively showcase footwear and apparel.
  • Processed transactions efficiently using POS system, ensuring accurate cash handling.
  • Collaborated with team members to achieve sales goals and maintain store organization.
  • Educated customers on product features, benefits, and care instructions for informed purchases.
  • Managed inventory levels through regular stock checks and timely replenishment of merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Participated in training sessions to develop product knowledge and improve sales techniques.
  • Solved customer challenges by offering relevant products and services.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Herbert H. Lehman High School
The Bronx, NY

Skills

  • Cash management
  • Team leadership
  • Strategic decision-making
  • Organizational time strategies
  • Analytical problem-solving
  • Service-driven attitude
  • Active listener
  • Effective organizational skills
  • Customer service and satisfaction
  • Verbal and written communication
  • Strong attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Dollar General
01.2025 - 05.2025

Car Sales Consultant

Atlanta Luxury Motors
02.2023 - 12.2023

Floor Installer

Kemp's Dalton West Flooring
01.2022 - 02.2023

Assistant Produce Manager

Western Beef
07.2020 - 01.2022

Inventory Specialist

RGIS
06.2018 - 01.2020

Assistant Manager

Foot Locker
09.2010 - 01.2013

Handyman

Sobro
01.2010 - 12.2020

High School Diploma -

Herbert H. Lehman High School

Similar Profiles

CREATE PROFILE
Luis Mercado