Luis Meza

• Prepared and issued purchase orders (POs), ensuring timely communication and coordination with vendors to meet procurement deadlines.
• Maintained and organized documentation for all purchasing activities to ensure compliance, audit readiness, and accurate reporting.
• Collaborated with program to clarify Statements of Work (SOW) and quotes to ensure alignment with procurement standards.
• Evaluated competitive bid responses, analyzed vendor qualifications, and issued contract awards based on best value.
• Prepared and executed both formal and informal solicitations in accordance with state procurement regulations and agency policies.
• Certified as a Certified Texas Contract Developer (CTCD) and Certified Texas Contract Manager (CTCM)

CIA Senior

• Maintained detailed records of interactions with clients, allowing easy retrieval when needed during follow-up communications or escalations.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• I fulfilled purchase orders for both inventory and consignment stock related to Apple products and client devices.
• Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.

Consultation Agent

• Assist customers face-to-face with their computer and consumer electronics problems.
• Resolve issues with PC networking, internet access, virus removal, and other issues with consumer electronics.
• Effectively diagnose, repair and recommended solutions to clients with regard to their technological products and services
• Check-in units for repair, validate units are fixed to clients speciations and expectations.
• Developed professional relationships with customers to increase loyalty, retention and rapport.

Sales Associate

• Utilized upselling techniques to promote additional products and increase sales.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Update account information to maintain customer records.
• Actively listen to customers, handle concerns quickly and escalate major issues.
• Track customer service cases and updated service software with customer information.
• Configure hardware, mobile devices, and software to client workstations.
• Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
• Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.

• Provided support to customers by answering and solving immediate concerns on current products and services.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Regularly exceeded weekly sales and product add-on quotas.
• Manage and trained cross skilled agents and new hires.
• Managed team members by providing weekly performance reviews.