Luis Michel
Lancaster,United States
Summary
I am a results-oriented professional seeking a challenging and rewarding role within a growth-focused organization. I consistently exceed performance targets and deliver strategic, impactful solutions in fast-paced environments. With a strong blend of analytical thinking and hands-on expertise, I am committed to leveraging my skills and experience to enhance organizational effectiveness and contribute to long-term success.
Overview
16
16
years of professional experience
Work History
Senior Territory Manager
Ecolab
Mojave, CA
06.2017 - Current
- Boosted client satisfaction rates by addressing concerns promptly and implementing solutions tailored to their specific needs.
- Implemented innovative incentive programs for team members which led to higher motivation levels resulting in improved productivity.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Prep/Line Cook & Cashier
GREENHOUSE CAFE RESTAURANT
LANCASTER, CA, UNITED STATES
03.2009 - 05.2017
- In-depth knowledge of food processing and safety
- Multitasking: Ability to handle multiple tickets
- Able to adhere to the precise instructions of the head chef
- Maintain a clean and safe station
- Prepare and stock the day’s ingredients for each station
- Knowledge of the proper use of various cooking utensils
- Restock and organize inventory
- Order supplies and ingredients as needed
- Assist staff in cleaning the kitchen and utensils
- Process customer payments by cash, debit, gift, and credit card.
- Inquire about guest experience and smooth any issues.
- Answer telephone calls regarding reservations, menu questions, and business information.
- Take to-go orders by phone and in-person.
- Coordinate with hostess, floor, and kitchen staff regarding special customer requests.
- Fill in for hostess as needed and assist with dining room arrangements.
Education
General Education -
ANTELOPE VALLEY COLLEGE
LANCASTER, CA12.2008
High School Diploma - undefined
ANTELOPE VALLEY HIGH SCHOOL
LANCASTER, CA06.2007
Skills
- Bilingual (Spanish and English)
- Reliable and great flexible working schedule
- Sales planning
- Goals and performance
Timeline
Senior Territory Manager
Ecolab
06.2017 - Current
Prep/Line Cook & Cashier
GREENHOUSE CAFE RESTAURANT
03.2009 - 05.2017
High School Diploma - undefined
ANTELOPE VALLEY HIGH SCHOOL
General Education -
ANTELOPE VALLEY COLLEGE