LUIS MIGUEL BONNET

P & L Management

• Responsible for analyzing and assisting with the financial performance of designated Markets and service lines, leading, and implementing financial strategies to improve key measures. and monitoring and analyzing budget variances with explanations and action plans to increase productivity and profitability.
• Review direct expense (punch compliance, premium pay, etc.) indirect expense (admin wages, training hours, overtime, etc and productivity (downtime, on scene time and out-the door time) metrics weekly and perform analysis to speak to positive and negative variances.

Payroll

• Review and approve/decline missed punch requests, including PTO requests daily.
• Finalize timecard review and submit for processing by Monday at noon on payroll processing weeks.

Performance Management

• Manage and improve the performance of DHMTs through evaluations, feedback, coaching, development opportunities, monitoring and analyzing performance KPI data, communicating expectations and goals, and collaborating with other leaders to align with organizational goals.
• Transform data into actionable strategies.
• Assist in APP Scorecard Development, complete assigned metric updates by first week of the month for Lead App
• DHMT Scorecard Development, completed by first week of the month to utilize for 1:1's.

Recruitment, Hiring & Training

• Manage the hiring process for DHMT staff, including creating job postings, sourcing, and recruiting candidates, making hiring decisions, providing training during onboarding and ongoing.
• Adhere to talent acquisition service level agreement
• Ensure all qualified candidates that meet the job description are considered for the position and interviewed accordingly.
• Work collaborative with onboarding team to ensure everything is in place prior to start date.
• Connect with new hire weekly from offer accepted to start date to answer any questions and to ensure a great hiring experience.

Office Management

• Ensure the office is clean, organized, and appropriate federal/state/clinical signage is posted
• Manage collateral & promotional items.

Lab

• Collaborate with the Central Services Lab team to ensure effective management and implementation of competency training, temperature logs, recording of results, supplies, and maintenance of moderately complex certification standards within the market.

Fleet

• Oversee and maintain market fleet by coordinating with central fleet, including scheduling maintenance, car washes, coordinating repairs, and ensuring compliance with relevant regulations and standards.

Supply Chain

• Manage the clinical office supplies inventory, including ordering, receiving, maintaining accurate counts, utilizing inventory software, auditing clinical kits for accuracy, managing at numbers to prevent expiration, coordination and completing annual physical inventory count, and managing product additions, removals, and conversions while ensuring compliance with Pegasus tracking system.

Tech/IT

• In collaboration with the IT department, perform troubleshooting, ensure proper working equipment i.e., iPad, laptops, mobile printer, cradle point

Patient/ Partner complaint management

• Address any complaints and service recovery issues within a service recovery issues as necessary within timely manner.
• Work closely with Clinical Care Coordinator (CCC) team to manage daily shift concerns.

Partner with Central Scheduling to review schedule, address potential gap, escalation of upcoming schedule, if preferences are communicated by scheduling issues, and daily management of DHMTs/APPs callout's.

• Oversee payroll management for 200 associates’ facilities.
• Develop office layouts, create budgets, and initiate cost reduction programs.
• Collaborate with HR, Compliance, Finance, and Safety departments.
• Perform timekeeping and bookkeeping duties.
• Evaluate work processes, workflows, and staffing levels.
• Maintain office areas and ensure associate safety.
• Assist the Director in implementing and enforcing policies, and developing solutions to enhance productivity.
• Oversee vendor contracts and compliance within a 1.8 million square foot facility, MedStar Georgetown University Hospital.
• Manage staffing needs.
• Onboard new employees with training and comprehensive new hire documentation.
• Track and process AP and invoices accurately.
• Generate monthly financial reports.
• Accrue and reclassify invoices promptly.
• Expedite invoice processing by meticulously reviewing vendor submissions, reconciling accounts payable discrepancies, and timely making payments.
• Ensure compliance with MedStar requirements among associates.
• Monitor office supplies and procurement processes.

• Provide comprehensive administrative support, including documentation and data entry.
• Monitor office supplies and initiate orders as necessary.
• Adhere to company standards and policies in completing all administrative processes and procedures.
• Provide support to clinics throughout the DMV.
• Travel for staff training purposes.
• Assist in the opening of new clinics.
• Obtain patient medical histories, medication information, symptoms, and allergies.
• Educate patients about medications, procedures, and care plan instructions.
• Perform clinical procedures and compile patient data for physician interpretation.
• Verify patient insurance coverage and collect required co-payments.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtain client medical history, medication information, symptoms, and allergies.
• Direct patients to exam rooms, answered questions, and prepared for physician examinations.
• Manage daily inquiries via phone, email, and directing queries to the appropriate staff member or department.
• Assist the physician in all procedures performed.
  Verified patient insurance coverage and collected required co-payments.
• Collaborate with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
• Update inventory, expiration, and vaccine logs to maintain current tracking documentation.

• Payroll.
• QuickBooks.
• Maintain the confidentiality of company documents and personnel records by handling sensitive information with utmost discretion.
• Provide exceptional customer service by promptly addressing client inquiries and concerns through phone calls and email correspondence.
• Oversee office inventory activities by managing orders, requisitions, stock levels, and shipment receiving.
• Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Serve as a liaison between upper management and staff members, facilitating open channels of communication to promptly address concerns and issues.
• Manage Tour Operators’ contracts and payments accurately and efficiently.
• Implement marketing strategies to attract new customers and promote business growth.

• Perform clerical tasks within an office setting to support daily operations.
• Provide basic and accurate information in person and via email.
• Coordinate front desk activities, including distributing correspondence and redirecting phone calls.
• Promote the hotel’s promotions on social media platforms.
• Maintain a strong and well-managed online presence to effectively market the community.
• Collaborate with team members to deliver exceptional customer service, addressing concerns and resolving issues quickly.
• Kept reception area clean and neat to give visitors positive first impression.
• Analyze current market conditions and competitor information to develop and implement marketing strategies and projects for existing assets.
• Maintain confidentiality of information regarding clients and company.
• Route incoming mail and messages to relevant personnel without delay.