Luis Minaya Jr
North Haledon
Summary
Service Manager with a proven track record at Buick GMC of Mahwah, excelling in customer service and team leadership. Enhanced service delivery efficiency, reducing wait times and increasing revenue through effective upselling. Skilled in problem-solving and fostering positive relationships, ensuring customer satisfaction and loyalty.
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Service Manager
Buick Gmc Of Mahwah
10.2021 - 08.2025
- Assisted in managing service operations to ensure customer satisfaction and efficiency.
- Supported team in executing daily service tasks and resolving client inquiries.
- Learned operational procedures to enhance workflow and improve service delivery.
- Collaborated with staff to identify areas for process improvement and efficiency gains.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Adapted quickly to new challenges while providing effective assistance across departments.
- Resolved customer complaints in professional and timely manner.
Automotive Service Advisor
Open Road Cadillac of Morristown
06.2019 - 10.2021
- Assisted customers in diagnosing vehicle issues and recommending appropriate service solutions.
- Coordinated service appointments and managed customer inquiries to enhance satisfaction.
- Communicated with technicians to ensure accurate understanding of repair needs and timelines.
- Streamlined service processes, improving turnaround time for vehicle repairs and maintenance.
- Educated customers on vehicle care and maintenance, fostering long-term relationships.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Education
High School Diploma -
Clifton High School
Clifton, NJ06-2000
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Team collaboration and leadership
- Crew leadership
Timeline
Service Manager
Buick Gmc Of Mahwah
10.2021 - 08.2025
Automotive Service Advisor
Open Road Cadillac of Morristown
06.2019 - 10.2021
High School Diploma -
Clifton High School
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