Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Molina

Sunrise

Summary

Versatile Assistant General Manager with 15 years of experience overseeing daily Food and Beverage operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Assistant General Manager

Quarterdeck Restaurant
06.2018 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.(Beer and liquor)

Pool Technician

Two Men and a Skimmer
08.2021 - 10.2022
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.

Lead Bartender

Williams Island
10.2014 - 12.2016
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.

In-Room Dining Supervisor

Harbor Beach Marriott
01.2015 - 04.2016
  • Developed strong relationships with key hotel vendors to ensure reliable supply chain management.
  • Managed budget for in-room dining department, carefully monitoring expenses while maintaining quality standards.
  • Oversaw scheduling of room service attendants, ensuring optimal staffing levels during peak hours and special events.
  • Addressed guest complaints and concerns professionally, implementing solutions to ensure complete satisfaction.
  • Maintained a clean and organized work environment, adhering to strict hygiene standards and regulations.

Loss Prevention Officer

Harbor Beach Marriott
04.2009 - 05.2011
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.

Education

High School Diploma -

South Plantation High School
Plantation, FL
04-2006

Skills

  • Staff management and development
  • Inventory control
  • Operations management
  • Team leadership expertise
  • Employee relations
  • Food safety and sanitation
  • Vendor relationship management
  • CCTV monitoring
  • First aid training
  • Detail-oriented
  • Physical security

Timeline

Pool Technician

Two Men and a Skimmer
08.2021 - 10.2022

Assistant General Manager

Quarterdeck Restaurant
06.2018 - Current

In-Room Dining Supervisor

Harbor Beach Marriott
01.2015 - 04.2016

Lead Bartender

Williams Island
10.2014 - 12.2016

Loss Prevention Officer

Harbor Beach Marriott
04.2009 - 05.2011

High School Diploma -

South Plantation High School

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Luis Molina