Luis Montalvo
Orlando
Summary
Dynamic professional with extensive experience in operations and customer service, notably as a Manager at McDonald's. Proven ability to enhance efficiency through effective time management and teamwork. Bilingual in English and Spanish, skilled in optimizing workflows and maintaining safety compliance, ensuring high standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cherry Picker Operator
KSI
11.2025 - 12.2025
- Operated cherry picker to safely transport materials throughout warehouse.
- Conducted routine inspections to ensure equipment functionality and safety compliance.
- Collaborated with team members to optimize workflows and reduce downtime.
- Maintained accurate records of material handling and inventory movements.
Ground Service Ramp Agent
Dnata
07.2024 - 11.2025
- Operated ground support equipment to ensure timely aircraft turnarounds.
- Conducted pre-flight inspections to verify equipment readiness and safety compliance.
- Collaborated with team members to coordinate baggage handling and passenger services efficiently.
- Responded promptly to operational challenges, maintaining smooth service flow during peak times.
Manager
McDonald's
01.2019 - 05.2023
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored team members on service standards and operational procedures.
- Implemented inventory management practices to minimize waste and enhance efficiency.
- Optimized staff scheduling to meet peak demand while controlling labor costs.
Car Rental Agent
Mex Rent a Car
04.2022 - 01.2023
- Managed customer inquiries and resolved issues regarding vehicle rentals.
- Coordinated vehicle inspections and maintenance schedules to ensure fleet reliability.
- Assisted customers with rental agreements, providing clear explanations of terms and conditions.
- Processed rental transactions efficiently, maintaining accuracy in billing and payments.
Education
High School Diploma -
Steinmetz College Prep High School
Chicago, IL01.2019
Skills
- Time management
- Teamwork
- Know English and Spanish
- Good listener
Timeline
Cherry Picker Operator
KSI
11.2025 - 12.2025
Ground Service Ramp Agent
Dnata
07.2024 - 11.2025
Car Rental Agent
Mex Rent a Car
04.2022 - 01.2023
Manager
McDonald's
01.2019 - 05.2023
High School Diploma -
Steinmetz College Prep High School