Luis Montenegro
Naples,FL
Summary
With a decade of dedicated experience in the health, wellness, and fitness sector, I am a certified personal trainer and nutrition coach. My expertise extends to weight loss consulting, where I have consistently delivered impactful results. Beyond my technical proficiency, I bring over 10 years of comprehensive management, customer service, and sales skills, showcasing my leadership capabilities. Fluent in both English and Spanish, I am a fast learner and possess adept computer skills, adding versatility to my professional profile.
Overview
11
11
years of professional experience
Work History
Fitness Instructor
Talis Park Golf Club
01.2024 - Current
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Ensured class safety by routinely inspecting equipment and maintaining proper studio cleanliness standards.
- Increased class attendance by promoting spin classes through social media platforms and community outreach efforts.
- Led educational workshops on proper bike setup, form, pedal stroke technique, and injury prevention for both new and experienced riders.
Operations Manager
Caliber Wellness
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Supported patients during treatments by properly positioning them for optimal results.
- Managed inventory control, ordering supplies as needed to maintain adequate stock levels for clinic operations.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
Wellness Specialist
4ever Young Anti-aging Solutions
01.2023 - 12.2023
- Enhanced client well-being by implementing personalized wellness plans and lifestyle coaching.
- Reduced stress levels for clients through mindfulness techniques and stress management strategies.
- Increased client fitness levels by developing tailored exercise programs and providing expert guidance on proper form and technique.
- Improved overall health outcomes with detailed nutrition advice, meal planning, and dietary recommendations.
- Conducted thorough assessments of clients'' medical history, dietary habits, and fitness levels to develop personalized weight loss plans.
- Increased client retention rates through excellent customer service, regular follow-ups, and genuine encouragement during each consultation session.
- Delivered informative presentations at corporate wellness programs addressing the significance of healthy living habits in employee productivity.
- Met with clients individually to discuss weight loss, nutrition and lifestyle changes.
- Sold weight loss program and supplements tailored to client weight loss needs.
- Followed up with clients to answer questions and close sales.
- Tracked and recorded prospect flow and sales using CRM system.
Practice Administrator/Patient Coordinator
Cederquist Medical Wellness Center
01.2022 - 01.2023
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Improved patient retention through attentive follow-up calls and personalized care plans.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Coordinated regular staff meetings to review best practices, discuss areas for improvement, and provide ongoing education opportunities for team members.
- Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled as needed.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
Assistant Manager/Weight Loss Consultant
Jenny Craig Weight Loss Center
03.2019 - 01.2022
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Enhanced client weight loss success by customizing diet plans and exercise routines to meet individual needs.
- Improved clients'' overall health by providing guidance on nutrition, physical activity, and lifestyle changes.
- Assisted clients in setting realistic goals for achieving their ideal body weight and maintaining it longterm.
- Conducted thorough assessments of clients'' medical history, dietary habits, and fitness levels to develop personalized weight loss plans.
Assistant Manager/Sales Manager
Orangetheory Fitness
11.2017 - 12.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager/Sales Manager
Jabz Health & Fitness
01.2014 - 06.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Precision Nutrition Level 1 Certified - Nutritionist
Precision Nutrition
Canada12.2023
Certification - Personal Trainer
International Sports Sciences Association
Scottsdale, AZ01.2016
High School Diploma -
Barron Collier High School
Naples, FL06.2013
Skills
- Exercise Program Design
- Meal Planning
- Client Assessment
- Goal Setting
- Weight Management
- Nutritional Knowledge
- Weight Management Principles
- Social Media Management
- Sales and Retention
- Customer Service Orientation
- Operations Management
- Product and Service Knowledge
- Sales Reporting
- Negotiation
- Sales Strategies
- Customer Relationship Management (CRM)
- Time management
- Coaching Abilities
- Fast Thinking
- Customer Service
- Client Support
- Data Entry
- Organization
- Self-Motivation
- Attention to Detail
Timeline
Fitness Instructor
Talis Park Golf Club
01.2024 - Current
Operations Manager
Caliber Wellness
01.2024 - Current
Wellness Specialist
4ever Young Anti-aging Solutions
01.2023 - 12.2023
Practice Administrator/Patient Coordinator
Cederquist Medical Wellness Center
01.2022 - 01.2023
Assistant Manager/Weight Loss Consultant
Jenny Craig Weight Loss Center
03.2019 - 01.2022
Assistant Manager/Sales Manager
Orangetheory Fitness
11.2017 - 12.2018
Assistant Manager/Sales Manager
Jabz Health & Fitness
01.2014 - 06.2017
Precision Nutrition Level 1 Certified - Nutritionist
Precision Nutrition
Certification - Personal Trainer
International Sports Sciences Association
High School Diploma -
Barron Collier High School
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