Luis Montenegro
Naples,FL
Summary
With a decade of dedicated experience in the health, wellness, and fitness sector, I am a certified personal trainer and nutrition coach. My expertise extends to weight loss consulting, where I have consistently delivered impactful results. Beyond my technical proficiency, I bring over 10 years of comprehensive management, customer service, and sales skills, showcasing my leadership capabilities. Fluent in both English and Spanish, I am a fast learner and possess adept computer skills, adding versatility to my professional profile.
Overview
11
11
years of professional experience
Work History
Fitness Instructor
Talis Park Golf Club
Naples, FL
01.2024 - Current
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Ensured class safety by routinely inspecting equipment and maintaining proper studio cleanliness standards.
- Increased class attendance by promoting spin classes through social media platforms and community outreach efforts.
- Led educational workshops on proper bike setup, form, pedal stroke technique, and injury prevention for both new and experienced riders.
Operations Manager
Caliber Wellness
Naples, FL
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Supported patients during treatments by properly positioning them for optimal results.
- Managed inventory control, ordering supplies as needed to maintain adequate stock levels for clinic operations.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
Wellness Specialist
4ever Young Anti-aging Solutions
Naples, FL
01.2023 - 12.2023
- Enhanced client well-being by implementing personalized wellness plans and lifestyle coaching.
- Reduced stress levels for clients through mindfulness techniques and stress management strategies.
- Increased client fitness levels by developing tailored exercise programs and providing expert guidance on proper form and technique.
- Improved overall health outcomes with detailed nutrition advice, meal planning, and dietary recommendations.
- Conducted thorough assessments of clients'' medical history, dietary habits, and fitness levels to develop personalized weight loss plans.
- Increased client retention rates through excellent customer service, regular follow-ups, and genuine encouragement during each consultation session.
- Delivered informative presentations at corporate wellness programs addressing the significance of healthy living habits in employee productivity.
- Met with clients individually to discuss weight loss, nutrition and lifestyle changes.
- Sold weight loss program and supplements tailored to client weight loss needs.
- Followed up with clients to answer questions and close sales.
- Tracked and recorded prospect flow and sales using CRM system.
Practice Administrator/Patient Coordinator
Cederquist Medical Wellness Center
Naples, FL
01.2022 - 01.2023
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Improved patient retention through attentive follow-up calls and personalized care plans.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Coordinated regular staff meetings to review best practices, discuss areas for improvement, and provide ongoing education opportunities for team members.
- Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled as needed.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
Assistant Manager/Weight Loss Consultant
Jenny Craig Weight Loss Center
Naples, FL
03.2019 - 01.2022
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Enhanced client weight loss success by customizing diet plans and exercise routines to meet individual needs.
- Improved clients'' overall health by providing guidance on nutrition, physical activity, and lifestyle changes.
- Assisted clients in setting realistic goals for achieving their ideal body weight and maintaining it longterm.
- Conducted thorough assessments of clients'' medical history, dietary habits, and fitness levels to develop personalized weight loss plans.
Assistant Manager/Sales Manager
Orangetheory Fitness
Naples, FL
11.2017 - 12.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager/Sales Manager
Jabz Health & Fitness
Naples, FL
01.2014 - 06.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Precision Nutrition Level 1 Certified - Nutritionist
Precision Nutrition
Canada12.2023
Certification - Personal Trainer
International Sports Sciences Association
Scottsdale, AZ01.2016
High School Diploma -
Barron Collier High School
Naples, FL06.2013
Skills
- Exercise Program Design
- Meal Planning
- Client Assessment
- Goal Setting
- Weight Management
- Nutritional Knowledge
- Weight Management Principles
- Social Media Management
- Sales and Retention
- Customer Service Orientation
- Operations Management
- Product and Service Knowledge
- Sales Reporting
- Negotiation
- Sales Strategies
- Customer Relationship Management (CRM)
- Time management
- Coaching Abilities
- Fast Thinking
- Customer Service
- Client Support
- Data Entry
- Organization
- Self-Motivation
- Attention to Detail
Timeline
Fitness Instructor
Talis Park Golf Club
01.2024 - Current
Operations Manager
Caliber Wellness
01.2024 - Current
Wellness Specialist
4ever Young Anti-aging Solutions
01.2023 - 12.2023
Practice Administrator/Patient Coordinator
Cederquist Medical Wellness Center
01.2022 - 01.2023
Assistant Manager/Weight Loss Consultant
Jenny Craig Weight Loss Center
03.2019 - 01.2022
Assistant Manager/Sales Manager
Orangetheory Fitness
11.2017 - 12.2018
Assistant Manager/Sales Manager
Jabz Health & Fitness
01.2014 - 06.2017
Precision Nutrition Level 1 Certified - Nutritionist
Precision Nutrition
Certification - Personal Trainer
International Sports Sciences Association
High School Diploma -
Barron Collier High School