Luis Montes
Santa Fe
Summary
Versatile professional with experience in IT customer service, adept at resolving technical issues efficiently. Recognized for exceptional problem-solving abilities and very quick at learning, ensuring optimal outcomes in challenging situations.
Overview
8
8
years of professional experience
Work History
Lifeguard
City of Las Cruces
05.2022 - Current
- Monitored safety of patrons and responded to emergency situations in a timely manner
- Learned and maintained proficiency in first responder skills, including first aid, CPR, and water rescues
- Provided friendly and professional customer service skills to all patrons
Pool Technician
City of Las Cruces
06.2017 - 11.2021
- Tested and adjusted pool pH levels, chlorine levels, water pressure, acid levels, oxidation-reduction potential, water levels, and all recirculation systems
- Recorded and monitored all measurements in a log book
- Cleaned out and replaced pool filters
Education
Software Engineering
New Mexico State University
Las Cruces, NM05-2028
Skills
- Experience coding in Python, Javascript, Ruby, Java
- IT customer service
- Helping users set up their PCs
- Troubleshooting laptop issues
- Experience working with Windows and iPads
- Familiar with the IT ticketing system to resolve issues
Timeline
Lifeguard
City of Las Cruces
05.2022 - Current
Pool Technician
City of Las Cruces
06.2017 - 11.2021
Software Engineering
New Mexico State University