Summary
Overview
Work History
Education
Skills
Assessments
Languages
Timeline
Barista

Luis Montoya

Pasadena,TX

Summary

Customer-oriented with experience assisting customers in multiple ways. Ace at maintaining professional customer relations and team communication. Customer-focused professional willing to go an extra mile to meet customer needs, increasing satisfaction while also expertly handling diverse concerns with solution-focused mindset and attention to detail. Exceling in research, documentation and problem-solving. While also being a Highly-motivated employee with who's desire is to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
10.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Wheelchair Agent

Unify Aviation
06.2021 - 10.2024
  • Assist Elderly and disabled passengers to their flights or wherever they need to go.
  • Utilized PA system to announce departures and call for passengers needing assistance to board aircraft.
  • Backed wheelchairs down jetways to safely overcome decline of ramp.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Transported individuals requesting wheelchair service to and from desired locations.
  • Greeted customers, answered questions and discussed services.
  • Communicated with gate agents to coordinate assistance boarding.
  • Assisted customers with baggage claims.
  • Helped customers enter airplane, locate seat and stow luggage.

Team Member

Taco Cabana
07.2020 - 06.2021
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Cashier

Taco Bell
07.2019 - 05.2020
  • Greeted customers promptly and responded to questions.
  • Computed sales prices and totaled purchases with the cash register.
  • Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
  • Counted money in cash drawers at beginning of shift to verify correct amounts and adequate change.

Education

High school diploma -

Penn Foster
Humble, TX
06.2020

Skills

  • Customer service
  • Communication skills
  • Leadership
  • Microsoft Word
  • Training & development
  • Cash Handling
  • Motivating Coworkers
  • Food Handling
  • Baggage Handling Abilities
  • Passenger Assistance
  • POS systems
  • Friendly and outgoing

Assessments

Work Permit: Authorized to work in the US for any employer

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Barista

Starbucks
10.2024 - Current

Wheelchair Agent

Unify Aviation
06.2021 - 10.2024

Team Member

Taco Cabana
07.2020 - 06.2021

Cashier

Taco Bell
07.2019 - 05.2020

High school diploma -

Penn Foster

Similar Profiles

CREATE PROFILE