Luis Morando
Roswell,NM
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Owner
Timeless Metal Creations LLC
Roswell, NM
05.2022 - Current
- Constructed and assembled structural metal components and products.
- File rough edges of metal after cutting operations are completed.
- Measured and marked cutting and bending lines according to instructions.
- Inspected completed fabrication projects to verify adherence to blueprint and procedural specifications.
- Weld components in flat, vertical or overhead positions using electric arc-welding equipment.
- Clean work area after each shift is completed to maintain a safe working environment.
- Mark reference lines onto workpieces prior to fabrication operations.
- Powered up, calibrated and shut down fabricating machinery according to company regulations.
- Verify accuracy of finished pieces with measuring instruments such as calipers and micrometers.
- Install hardware on fabricated items such as hinges, handles or brackets using hand tools.
- Performed quality checks on equipment and materials, removed damaged or faulty metals and tools and transported waste to appropriate receptacles.
- Operated fabricating machines to bend and assemble metal components.
- Designed and constructed base templates when appropriate.
- Operate cutting torch or welding machine to cut or join metal parts according to layout specifications.
- Follow safety protocols when operating fabricating machines.
- Assemble mechanical components such as shafts, gears and bearings into subassemblies.
- Fabricate sheet metal into ductwork systems used for heating and air conditioning systems.
- Set up and operate fabricating machines such as shears, brakes, rolls, presses, saws, drills, and grinders to cut, bend, form or shape metal parts.
- Completed, filed and organized job reports on completed tasks and products.
- Maintain accurate records of all production activities including number of pieces produced per hour.
- Perform preventative maintenance on fabricating machines such as lubrication and cleaning activities.
- Repaired sheet metal deficiencies in ducts, drainpipes and control boxes to improve components' structural integrity.
- Inspect welded surfaces to ensure they meet specifications.
- Repair worn parts by welding on extra layers of metal.
- Performed welding, grinding and finishing tasks on fabricated structures.
- Secure components together with bolts and screws using power wrenches.
- Set up and operated rollers, flame cutters, and drill presses.
- Smooth seams between sections of sheet metal with a hammer and dolly combination tool set.
- Performed cutting work while adhering to blueprints and design specifications.
- Tested and performed quality inspections on completed products.
- Calculated cost, labor, and material needs for fabricating projects.
- Grind off excess weld material from joints using portable grinders or buffers.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained schedule of class assignments to meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
Store Manager
Walgreen's Pharmacy
Roswell, NM
10/2/04 - Current
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured compliance with safety regulations and company policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assessed operational efficiency of the store's departments.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Established customer service standards and monitored staff compliance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Formed and sustained strategic relationships with clients.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified opportunities for cost savings through waste reduction initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized promotional events to increase product awareness.
- Maintained accurate records of employee performance reviews.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Created weekly work schedules for store personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Planned special promotions or discounts based on market trends.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Provided feedback on marketing campaigns to improve effectiveness.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Implemented efficient systems for tracking stock movement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed relationships with suppliers to negotiate better prices.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated and maintained store signage and displays.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed daily banking activities such as deposits and withdrawals.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained schedule of class assignments to meet deadlines.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Modified existing software systems to enhance performance and add new features.
Education
Associate of Business Administration -
Eastern New Mexico University - Roswell
Roswell, NM05-2024
High School Diploma -
San Pedro Senior High School
San Pedro, CA06-1997
Skills
- Project Management
- Risk Management
- Shift Scheduling
- Competitor Monitoring
- Loss Prevention
- Report Generation
- Store Merchandising
- Operational Budgeting
- Operations Management
- Budget Administration
- Customer Service Management
- Team Development
- Revenue Generation
- Partnership Building
- Promotional Planning
- Retail Inventory Management
- Supply Ordering
- Talent Recruitment
- Store Operations Oversight
- POS Systems
- Payroll Management
- Employee Training
- Marketing and Promotions
- Special Events
- Process Improvements
- Root Cause Analysis
- Culture Development
- Opening and Closing Procedures
- Operations Oversight
- Employee Supervision and Motivation
- Multitasking and Organization
- Inventory Oversight
- Friendly and Positive
- Loss Prevention Procedures
- Sales Expertise
- Work Planning and Prioritization
- Relationship Building and Management
- Recruiting and Hiring
- Order Management
- Staff Supervision
- Retail Merchandise Quality Standards
- Cash Management
- Staff Management
- Sales Strategies
- Reliable
- Team Leadership
- Operations
- Budget Development
- Flexible Schedule
- Outstanding Communication Skills
- Bank and Safe Deposits
- Accurate Cash Handling
- Training and Mentoring
- Store Opening and Closing Procedures
- Inventory Control
- Program Administration
- Advertising and Marketing
- Mathematical Aptitude
- Database Management
- Store Opening and Closing
- Inventory Management
- Employee Terminations
- Delegating Work
- Vendor Management
- Product Merchandising
- Customer Service
- Documentation and Reporting
- Strategic Thinker
- Budgeting and Cost Control
- Performance Reviews
- Sales Promotions
- Customer Relations
- Problem-Solving
- Pricing Strategies
- Sales Professional
- Shift Checklists
- Leading Staff Meetings
- Policies and Procedures
- Security System Monitoring
- Program Implementation
- MS Office Proficient
- Leadership Development
- Team Building and Leadership
Certification
- PTCB certified
- NM Pharmacy Technician certified
- ENMUR Business Assistant Administrator
Languages
Spanish
Professional
Affiliations
- Community Service
- Exercising and healthcare
- Outdoor activities
- Team or Individual sports
- Self-Improvement
- Graphic designing
- DIY Home improvements
- Travel
- Metal fabrication
References
References available upon request.
Timeline
Owner
Timeless Metal Creations LLC
05.2022 - Current
Store Manager
Walgreen's Pharmacy
10/2/04 - Current
Associate of Business Administration -
Eastern New Mexico University - Roswell
High School Diploma -
San Pedro Senior High School
- PTCB certified
- NM Pharmacy Technician certified
- ENMUR Business Assistant Administrator
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