Luis Moreno
Bronx,NY
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Doorman / Porter
Douglass Elliman
06.2018 - Current
- Greeted residents and directed visitors to desire location.
- Ensured security of facility by checking identification of visitors.
- Handled Certificate of Insurance scheduled moves and renovations.
- Facilitated communication between residents and management to address concerns promptly.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Managed building security and access control for residents and guests.
Back of House Team Member
Apple
06.2014 - 09.2017
- Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
- Led initiatives to optimize store layout and merchandising, resulting in improved customer flow and engagement.
- Developed strategies for upselling products, increasing overall sales and enhancing customer satisfaction levels.
- Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
- Supported store management with administrative tasks including scheduling appointments, processing transactions, and handling customer inquiries professionally.
Taxi Driver
UBER
01.2014 - 04.2017
- Navigated complex city routes ensuring timely passenger arrivals.
- Mentored new drivers in Uber policies and driving techniques.
- Managed fare transactions maintaining accuracy and accountability.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
Stock Associate Lead
Banana Republic
10.2012 - 09.2015
- Assisted in inventory management by tracking stock levels and replenishing items.
- Collaborated with team to execute visual merchandising strategies effectively.
- Trained new associates on operational procedures and customer service standards.
- Implemented process improvements that streamlined inventory receiving procedures.
- Analyzed inventory data to identify trends and optimize stock placement strategies.
Education
High School -
Frederick Douglas Academy 2
New York, NY06.2011
Skills
- Communication Skills
- Adaptability and Flexibility
- CCTV monitoring
- Teamwork and Collaboration
Timeline
Doorman / Porter
Douglass Elliman
06.2018 - Current
Back of House Team Member
Apple
06.2014 - 09.2017
Taxi Driver
UBER
01.2014 - 04.2017
Stock Associate Lead
Banana Republic
10.2012 - 09.2015
High School -
Frederick Douglas Academy 2