Luis Moret

• Create training documentation for Senior Citizens. Documentation encompasses the use of electronic devices, including iPhones, Android phones, tablets, iPads, Chromebooks, Windows, and Mac Laptops.

• Analyzed 100+ accounts, tracking and identifying account delinquencies and producing sustainable solutions for repayment, thus preventing account interruptions.
• Performed KPI analysis of accounts while reporting less than 1% revenue loss as a department.
• Oversaw prepayments and reconciliation of accounts totaling $500k-$1.2MM monthly.
• Collaborated with department heads regularly to review account status and recommendations for referrals to outside collection agencies, suspension of services, or write-offs.

• Managed the digital library initiatives while utilizing best practices in project and program management, procurement, and vendor management. Uploaded and tagged content for the college President and several other departments.
• Served as a vital tester of a dehydration system used for turning organic matter into compost, which reduced organic waste.

Administrator – Vice President and Director, IT
Administrative Associate

• Provided a high level of support to 3 Vice Presidents and Directors (Marketing, Product Management, Digital Distribution). Managed departmental budgeting, reporting, and analysis. Created digital distribution bible for all HBO titles released on digital platforms, including Hulu, iTunes, Verizon, and Sony.
• Produced reports for major 3rd-party media vendors tracking digital sales and future releases on iTunes, Amazon, and Sony.
• Created a process improvement training manual for our loaner equipment and trained four associates.
• Developed the 1st Customer Service satisfaction survey to solicit feedback and improvements to HBO Loaner Pool Program.
• Managed software/hardware maintenance contracts for major vendors, including IBM, Sun Microsystems, Microsoft, Computer Associates, and Apple.
• Oversaw procurement of hardware/software equipment for all HBO affiliate offices.
• Supported Sales, Marketing, Public Relations, and Studio Services in client support initiatives.
• Developed a database for internal/external clients to track projects.

• Executed customer relationship management responsibilities in handling high volume guest check-in/check-outs. Confirmed guest reservations, secured payments, and adjusted billing as needed.
• Managed Honor Guest Rewards Program by enrolling transient and international guests into the Marriott Honor Guest Program. Followed up with guests regarding their stay and elicited feedback on how we could better serve them to retain their business.
• Established Customer Relations Training Programs for Front Office Associates that provided a positive guest check-in experience and increased front desk GSI (Guest Service Index) scores from 78% to 83%. Served as a translator and supported International Sales and Independent Tour Wholesalers coordinating foreign groups.