Luis Mungaray
Anaheim,CA
Summary
Self-motivated Hiring Operations Manager with a human resources background successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Committed to driving operational efficiency and fostering collaborative team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Lucky Strike Entertainment
01.2024 - Current
- Hiring manager for the location, working with applicant tracking systems to push forward ideal candidates in our hiring process
- Scheduling and conducting interviews that target candidates who will succeed and maximize business goals
- Projected revenues for a business that made around 6.5 million annually, maximizing PNL in areas such as food cost, labor, inventory, etc.
- Did the scheduling for over 30 employees in accordance with availability and in conjuncture with maximizing productivity; reviewed prior week revenue and staffed in accordance to areas of profitability.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Core Supervisor
Disneyland Resort
06.2018 - 01.2024
- Spearheaded leadership development programs with Smartsheet applications, tracking candidates and delivering feedback in real time
- Managed labor for an operation containing over 300 employees, maximizing productivity by managing labor hours in accordance with projected traffic
- Built relations with different areas/departments of different operations within the resort, including retail, food/beverage, entertainment, etc.
- Conducted inspiring leadership through daily meetings where I led over 50 members at a time through discussions in regards to areas of improvement for guest satisfaction, HR policies and procedures, and received feedback for Resort leaders by building employee relations.
Education
Master of Science - Human Resources Management
Bellevue University
02-2024
Bachelor of Arts - Film And Electronic Studies
Cal State University Long Beach
05-2022
Associate of Arts - General Studies
East Los Angeles College
Monterey Park, CA05-2019
Skills
- Customer Retention
- Health and safety compliance
- Document Control
- Customer Service
- Candidate prescreening and interviewing
- Relationship building and management
- Background Checks
- Applicant Tracking Systems
- Diversity and Inclusion
- Employee Relations
Certification
- SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management.
Languages
Spanish
Professional Working
Timeline
Operations Manager
Lucky Strike Entertainment
01.2024 - Current
Core Supervisor
Disneyland Resort
06.2018 - 01.2024
Bachelor of Arts - Film And Electronic Studies
Cal State University Long Beach
Associate of Arts - General Studies
East Los Angeles College
- SHRM Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management.
Master of Science - Human Resources Management
Bellevue University
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