Luis Muniz
Twin Falls,ID
Summary
Accomplished Branch Manager with a proven track record at Equitable Finance and have established many professional business relationships in the Twin Falls & surrounding areas. Superior customer service and satisfaction. I have successfully led teams to exceed objectives through strategic planning and effective coaching.
Overview
14
14
years of professional experience
Work History
Branch Manager
Equitable Finance
11.2016 - Current
- Proactively manage my team to assure branch objectives and goals are met or exceeded.
- Examine customer loan applications for loan approvals and denials.
- Handle customer relations issues, enabling quick resolution, and client satisfaction.
- Increase profits by developing and implementing effective growth & moderating expenses.
- Build relationships with customers and community to establish long-term business growth.
Branch Manager
Gentry Finance
12.2013 - 11.2016
- Maintained friendly and professional customer interactions.
- Submitted loan applications to underwriters.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Branch Manager
Security Finance
07.2010 - 11.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
High School Diploma -
Canyon Ridge High School
Twin Falls, ID05.2010
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Relationship building and management
- Staff Management
- Cash Handling
- Conflict Resolution
- Team Building Leadership
- Attention to Detail
Accomplishments
"Branch of the year" 2 years in a row 2022 & 2023 along with many "branch of the month" awards for Equitable Finance.
Many individual awards for "employee of the month" throughout my career with Equitable Finance.
Professional Refrences
Hilary Shupe Equitable Finance -COO- (801) 725-4553
Julie Kynaston Equitable Finance -DOO- (801) 726-1550
Kaela Brady Equitable Finance -Previous Manager- (208) 293-5036
John Diaz Gentry Finance -Regional Supervisor- (208) 794-6050
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Manager
Equitable Finance
11.2016 - Current
Branch Manager
Gentry Finance
12.2013 - 11.2016
Branch Manager
Security Finance
07.2010 - 11.2013
High School Diploma -
Canyon Ridge High School
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