LUIS MURCIA

Us Tow

02.2001 - 04.2014

2023 wreckmaster rotator certified .2007 cttd level 1,2 light duty tow and recovery . 1997-2001 Pepes towing as a heavy duty tow operator. Recovered and tow heavy vehicles, completed private heavy tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Provided reliable tow service for damaged vehicles while minimizing further damage using proper towing techniques.
Secured vehicle to tow truck and checked all attachments for safe operation.
Delivered exceptional customer service in high-stress situations, fostering positive relationships with law enforcement and referral sources.
Fastened chains, straps, covers, and binders to secure load during towing
Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Operated with safety and skill to avoid accidents and delays.
Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.

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