Luis Narro
McAllen,TX
Summary
Structured Dock professional efficiently secures and maintains marina facilities. Proven skills in administration, seamanship, communication and health and safety. Strong analytical skills used consistently to develop strong teams. Confident leader and team supervisor with background in materials movement. Reliable in enforcing strong safety measures and expertly allocating assignments to meet demand. Detail-oriented in inspecting for defects, operational problems and quality issues. High-performing individual brings knowledge of equipment, vehicles and machinery for fast-paced and dependable materials movement. Accomplishes targets with great planning and problem-solving abilities. Articulately communicates directions and resolves conflicts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Acid Dock Forman
Halliburton Energy Services
Odessa, TX
04.2018 - 10.2022
- Directed and supervised dock workers in the loading and unloading of freight.
- Updated shipping logs with accurate information about each shipment's arrival time, departure time, destination.
- Supervised the maintenance of dock equipment such as cranes, forklifts, trucks.
- Ensured that proper equipment was used for loading, unloading, and transporting goods safely.
- Maintained records of all cargo shipments coming into and leaving the docks.
- Inspected incoming shipments for damage or discrepancies.
- Coordinated warehouse staff schedules and assignments.
- Communicated instructions regarding work procedures to dock personnel.
- Tracked inventory levels and ordered supplies when necessary.
- Resolved customer complaints in a timely manner.
- Scheduled periodic maintenance checks for all dock equipment.
Store Manager
Harbor Freight
McAllen, TX
01.2015 - 02.2018
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
District Sales Manager
Conn's Home Plus
El Paso, TX
01.2012 - 11.2015
- Set clear objectives and helped team members develop plans to achieve quotas.
- Led, coached and developed employees to achieve sales goals.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Serviced large accounts, working to expand business reach and leveraging network connections to penetrate new accounts.
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Hired and motivated high-performing sales team.
- Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
- Supported individual representative performance goals and division benchmarks to maximize sales performance.
- Created award-winning programs, strategies and sales tools from concept to completion, resulting in greater team efficiency and effectiveness.
- Analyzed data to identify key market trends and opportunities.
Assistant Store Manager
Lowes Home Improvment
Edinburg, TX
12.2005 - 09.2015
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Operations Manager
Home Depot
Weslaco, TX
01.2000 - 12.2005
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Tracked and replenished inventory to maintain par levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Loss Prevention Supervisor
Sears
06.1994 - 12.1999
- Implemented new technologies such as RFID tagging to improve asset tracking and protection.
- Conducted investigations and interviewed witnesses to determine the cause of loss incidents.
- Performed periodic inspections to detect any signs of shoplifting or employee theft.
- Monitored store operations to ensure compliance with Loss Prevention policies and procedures.
- Supervised a team of Loss Prevention Officers in the prevention of theft and other criminal activities.
- Enforced company policies relating to the detection, investigation, and resolution of suspicious activity.
- Reviewed incident reports from Loss Prevention Officers on a daily basis, documented findings, and took appropriate action when needed.
- Developed and implemented effective strategies for preventing theft, fraud, and other losses.
- Collaborated with corporate staff members on special projects related to risk mitigation efforts.
- Assisted in the development and implementation of training programs for Loss Prevention personnel.
- Maintained security systems, including surveillance cameras, access control systems, and alarm systems.
- Trained employees on proper handling procedures during investigations into suspected fraudulent activities.
Education
High School Diploma -
Mcallen High School
Mcallen, TX05-1990
Skills
- Shipping and receiving
- Project Planning
- Logistics Management
- Warehouse Operations
- Dock safety
- Equipment Maintenance
- Load Planning
- Warehouse Management
- Freight Handling
- Inventory Management
- Equipment Operation
- Materials Movement
- Team Collaboration
- Performance monitoring
- Team Leadership
- Documentation And Reporting
- Professionalism
- Goal Setting
- Continuous Improvement
- Incident Investigation
- Task Prioritization
- Material Handling
- Organizational Skills
- Attention to Detail
- Hazardous Materials Handling
- Reliability
- Active Listening
- Problem-solving abilities
- Time management abilities
- Decision-Making
- Written Communication
- Professional Demeanor
- Adaptability
- Safety Procedures
- Self Motivation
- Analytical Thinking
- Excellent Communication
Timeline
Acid Dock Forman
Halliburton Energy Services
04.2018 - 10.2022
Store Manager
Harbor Freight
01.2015 - 02.2018
District Sales Manager
Conn's Home Plus
01.2012 - 11.2015
Assistant Store Manager
Lowes Home Improvment
12.2005 - 09.2015
Operations Manager
Home Depot
01.2000 - 12.2005
Loss Prevention Supervisor
Sears
06.1994 - 12.1999
High School Diploma -
Mcallen High School
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