Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Languages
Timeline
Generic

LUIS NASSAR

San José,Costa Rica

Summary

Dynamic technical professional with extensive experience in application support, testing, technical management, architecture, and systems integration within multinational corporations. Proven track record of leading cross-functional teams to deliver innovative solutions that enhance operational efficiency. Expertise in driving strategic initiatives and optimizing project outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SITE RELIABILITY ENGINEER

ORACLE
, Costa Rica
04.2022 - Current
  • Monitored system functionality ensuring robust operations.
  • Developed automation solutions to avoid future occurrences of problems.
  • Comprehended complete setup, technical dependencies, and overall behavior of production services.
  • Created, updated, and managed Standard Operating Procedures.
  • Identified alarms across different settings.
  • Worked alongside diverse teams to tackle issues within different areas.
  • Handle service operations and maintenance.
  • Utilized tools like, Prometheus, Grafana, ELK stack, Cassandra, Kubernetes and Rundeck for optimization and troubleshooting efforts.

SERVICE DELIVERY MANAGER - MICROSOFT SHAREPOINT

INTERTEC CONSULTING
, Costa Rica
07.2021 - 04.2022
  • Led team of Advanced Level SharePoint Support Engineers, providing comprehensive support to organization.
  • Apply industry standards in handling critical enterprise operations such as Security, Performance, Development Process, and Application Governance.
  • Ensured commitment to resolving issues fully.
  • Created comprehensive documentation for applications and technical designs using Atlassian Confluence.
  • Mentored team members in both technical and functional areas.
  • Skilled at utilizing OneDrive, Azure Active Directory, and Office 365, ServiceNow, SharePoint Online.

INFRASTRUCTURE IMPLEMENTATION MANAGER

INTERTEC CONSULTING
, Costa Rica
08.2020 - 07.2021
  • Led a team of Level 1 and Level 2 Support Engineers in a global migration project.
  • Design and deploy strategic and tactical management approaches, driving improvements across every area.
  • Supervised technical support tasks effectively.
  • Addressed customer concerns efficiently.
  • Mentored technical staff in daily operations.
  • Utilized Microsoft Azure, Hyper-V, and PowerShell to manage server infrastructure.

CLOUD ENGINEER / LEAD ARCHITECT

DXC TECHNOLOGY
, Costa Rica
08.2018 - 08.2020
  • Designed scalable cloud infrastructure solutions.
  • Developed diverse Cloud solutions.
  • Supported sales team by ensuring accuracy of solution components.
  • Ensured timely completion of all project deliverables.
  • Implemented cloud solutions using different Microsoft Azure technologies.

Education

CCNA - COMPUTER TECHNICIAN

Instituto Tecnológico De Costa Rica
Costa Rica

ELECTROMECHANICAL ENGINEERING -

Universidad Internacional De Las Américas
Costa Rica

MBA - OPERATIONS MANAGEMENT

Universidad Latinoamericana De Ciencia Y Tecnología
Costa Rica

Skills

IT System Administration

Cloud Technology Implementation

Technical Troubleshooting

Project Management

Technology Training

Server Architecture Expertise

Windows Operating System

PowerShell Automation

Infrastructure Management

Team Management

Server Virtualization

Data Center Operations

Storage Network Management

Linux System Administration

Bash Automation Skills

Basic Python Programming Knowledge

Certification

Oracle OCI Foundations

Oracle OCI 2023 DevOps Certified Professional

AWS Academy Cloud Architecting Course

Microsoft Certified Azure Solutions Architect Expert

Microsoft Certified Azure Administrator Associate

Microsoft Certified Trainer

Microsoft Certified Professional

PMP - Project Management Professional

ITIL Foundations V3

AWS Technical Professional

CompTIA A+

Docker Technical Sales Professional

HP CSA - Certified Systems Administrator

HP CSE - Certified Systems Engineer

Languages

  • Spanish, Native
  • English, Advanced
  • German, Basic

Languages

English
Full Professional
Spanish
Native/ Bilingual
German
Elementary

Timeline

SITE RELIABILITY ENGINEER

ORACLE
04.2022 - Current

SERVICE DELIVERY MANAGER - MICROSOFT SHAREPOINT

INTERTEC CONSULTING
07.2021 - 04.2022

INFRASTRUCTURE IMPLEMENTATION MANAGER

INTERTEC CONSULTING
08.2020 - 07.2021

CLOUD ENGINEER / LEAD ARCHITECT

DXC TECHNOLOGY
08.2018 - 08.2020

CCNA - COMPUTER TECHNICIAN

Instituto Tecnológico De Costa Rica

ELECTROMECHANICAL ENGINEERING -

Universidad Internacional De Las Américas

MBA - OPERATIONS MANAGEMENT

Universidad Latinoamericana De Ciencia Y Tecnología

Similar Profiles

CREATE PROFILE