Luis Navarro
Dallas,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Receptionist
Alexa's invesment
Dallas, Texas
06.2022 - 06.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Verified customer accounts and collected overdue payments.
- Negotiated payment plans with customers to facilitate timely payments on past due balances.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Salesperson
Alexa's Dealer
Dallas, TX
06.2021 - 06.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Prepared merchandise for purchase or rental.
Education
High School Diploma -
Legacy Preparatory Academy Mesquie
Mesquite, TX06-2025
Skills
- Decision-Making
- Friendly, Positive Attitude
- Attention to Detail
- Teamwork and Collaboration
- Analytical Thinking
- Time Management
- Customer Needs Assessment
- Sales Development
- Product Sales
- Upselling
- Inventory Management
- File Maintenance
- Heavy Lifting
- Scheduling
- Strategic Planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Alexa's invesment
06.2022 - 06.2023
Salesperson
Alexa's Dealer
06.2021 - 06.2022
High School Diploma -
Legacy Preparatory Academy Mesquie
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