Luis Nunez

Chick-fil-A

Harvey, LA

06.2022 - Current

Engaged with customers and external businesses through hands-on activities and events.
Handled customer inquiries and business issues via phone, ensuring timely resolutions.
Managed team members and resolved high-stress situations effectively.
Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Managed inventory and ensured optimal stock levels for the store's supplies.
Provided coaching and feedback on employee performance, encouraging professional development.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Oversaw cash register operations and safe management.
Resolved customer issues through hands-on assistance.
Implemented strategic plans to enhance team performance and productivity.
Participated in regular meetings with senior leadership to provide updates on team progress.
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.
Assigned projects and distributed tasks to team members as per area of expertise.
Created training materials and conducted group trainings on new processes or procedures.
Adopted new technologies to improve team productivity and service delivery.
Visited various businesses and developed a high level of comfort in diverse environments.
Completed routine maintenance and repair.

Summary