Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Luis Oliveira

Palm Coast,FL

Summary

Resourceful individual known for high productivity and efficiency in task completion. Specialize in insurance claims investigation, damage assessment, and negotiation with an adept ability to manage multiple cases simultaneously. Excel at communication, problem-solving, and decision-making, ensuring fairness and satisfaction in claim resolutions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Subrogation Specialist Adjuster

Solera Holdings Inc.
05.2023 - Current
  • Evaluate claims and determine coverage based on policy guidelines.
  • Deliver exceptional customer service to clients by communicating information and addressing concerns.
  • Reduce loss ratios through fair and prompt processing of claims.
  • Investigate claims by reviewing documents and interviewing involved parties.
  • Collaborate with team members to resolve complex claim issues efficiently.
  • Utilize claims management software to track and document claim progress.
  • Coordinate with external vendors for assessments and repairs related to claims.
  • Ensure compliance with regulatory requirements during the claims process.
  • Review, evaluate and adjust claims to promote fair and prompt settlement.
  • Negotiate settlements with claimants and or their representatives in order to resolve disputes quickly and economically.
  • Maintain accurate documentation of all claim activity within designated system.
  • Perform special projects upon request from management; complete tasks efficiently while meeting deadlines.
  • Adhere strictly to departmental guidelines; ensure that all activities are compliant with applicable state laws.
  • Analyze facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Ensure timely follow-up on all open matters.
  • Directed claims negotiations within allowable limit of and supported successful litigations for advanced issues.

Behavioral Health Technician

U.S. Army
01.2014 - 12.2021
  • Conduct patients intake interviews, counseling, behavioral health outreach
  • Inpatient behavioral health care, run therapy sessions.
  • Documented behavioral incidents to keep accurate records.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Assisted with execution of client activities, support groups and field trips.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Verified patient health history and contact information for chart accuracy.

Office Manager

Star Asset Recovery
01.2018 - 01.2019
  • Oversight of daily operations
  • Customer service and sales
  • Billing, scheduling
  • IT work, both software and hardware, building, repairing and refurbishment of medical grade computers and other equipment
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Coded and entered daily invoices with in-house accounting software.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Assigned work and monitored performance of project personnel.
  • Completed bi-weekly payroll for employees.

Field Inspector

Oakbridge services
01.2014 - 01.2016
  • Conduct daily field inspections to REO properties, serve residents with legal paper work.
  • Financial and insurance institutions field inspector
  • Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
  • Documented conditions thoroughly and photographed different areas.
  • Noted recurrent issues and worked with contractors to prevent re-occurrence.

Independent Contractor

Brighthouse Networks
01.2013 - 01.2015
  • Installation of home network/cable/phone
  • Worked well with architects, clients and fellow contractors to achieve project visions.
  • Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.

Sales Associate

Nissan of St
01.2012 - 01.2013
  • Interact with potential clients
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.

Sales Manager/Service Advisor

Auto Centro
01.2009 - 01.2012
  • Sales, marketing, web sales, inventory management, in charge of purchasing inventory at auction
  • Title and insurance paperwork
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Gathered information on current marketplace by researching competitors' pricing, products and other key factors.
  • Produced sales documents, finalized deals and filed records.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Operated register, handled cash and processed credit card transactions.

Office Manager

CRG Auto body
01.2006 - 01.2009
  • Office/shop manager, sales, estimates, costumer service, insurance claims, parts ordering, billing, payroll, distribution of work load.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Delegated work to staff, setting priorities and goals.
  • Coded and entered daily invoices with in-house accounting software.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Assigned work and monitored performance of project personnel.

Education

High School Diploma -

U.S. Army
ITT, Palm Coast, FL

Skills

  • Scheduling
  • Word
  • Payroll
  • Billing
  • Accounts Receivable
  • Accounts Payable
  • Marketing
  • Quickbooks
  • It Service Management
  • Office Management
  • Outlook
  • Bookkeeping
  • Very skillful with IT software, hardware and networking (6 years)
  • Claims analysis
  • Claims investigation
  • Damage investigation
  • CCC reports
  • Ethical standards
  • Claims adjustment
  • Settlement negotiation

Affiliations

January 2018 to January 2020 American Heart Association certified. Deans listed in U.S Army for excellent academic performance during job training in 2016. All lines adjuster licensed in September 2022 All lines Insurance claims adjuster Additional Information Florida 6-20 Licensed

Certification

  • Florida Licensed Claims Adjuster 6-20

Languages

Spanish
Professional Working
Portuguese
Native/ Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Subrogation Specialist Adjuster

Solera Holdings Inc.
05.2023 - Current

Office Manager

Star Asset Recovery
01.2018 - 01.2019

Behavioral Health Technician

U.S. Army
01.2014 - 12.2021

Field Inspector

Oakbridge services
01.2014 - 01.2016

Independent Contractor

Brighthouse Networks
01.2013 - 01.2015

Sales Associate

Nissan of St
01.2012 - 01.2013

Sales Manager/Service Advisor

Auto Centro
01.2009 - 01.2012

Office Manager

CRG Auto body
01.2006 - 01.2009

High School Diploma -

U.S. Army

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