Luis Omar Lupio
Rancho Cucamonga,CA
Summary
Hospitality expert with 17+ years in guest satisfaction and operational optimization in dynamic dining environments. Proven track record in problem-solving, guest relations, and team leadership, consistently achieving high service standards. Skilled in implementing innovative strategies to enhance customer experiences and drive industry success. Experienced in high-volume settings, adept at order processing, upselling, and maintaining cleanliness.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Javier's Restaurant & Cantina
Los Angeles, US
01.2016 - 06.2025
- Served food and beverages promptly, with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods, without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed food and beverage orders efficiently during peak hours.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Manager
Chula Linda Mexican Restaurant
Ontario, US
02.2013 - 07.2015
- Reduced cost food and increasing sales at 23 %
- Trained my team to excel customer service
- Reduced turn around with my employees by developing a friendly environment
- Set a system in place to shorten the time at taking orders and socialized the idea of being Mexican fast-food service
- Temperature, cleanliness, presentation in compliance with health department regulations
- Working closely with vendors to ascertain quality and prompt delivery
- Serve guests, enhance satisfaction through attentive service and menu knowledge.
- Boost sales via upselling and expertise in specials and promotions.
- Maintain a clean dining area, ensuring a welcoming environment.
- Ensure compliance with alcohol laws, safeguarding restaurant standards.
- Coordinate with kitchen staff for streamlined service operations.
- Monitored customer dining patterns to optimize seating arrangements and improve service efficiency across multiple sections
- Created guest preference tracking system to personalize service delivery and strengthen regular customer relationships
- Executed comprehensive alcohol compliance protocols while maintaining exceptional service standards and guest satisfaction levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Fostered positive team dynamics during peak hours, supporting colleagues while maintaining consistent service standards across dining sections
- Managed and motivated employees to be productive and engaged in work.
Concierge
Hacienda Beach Club & Residences
Cabo San Lucas, Mexico
12.2011 - 11.2012
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
Butler
Hotel Esperanza Resort
Cabo San Lucas, Mexico
05.2008 - 12.2011
- Trained as a certified Butler.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Maintained entire family's schedule and organized events.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Ensured seamless operations in the household by efficiently managing day-to-day tasks, including cleaning, cooking, and laundry.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
- Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
- Facilitated smooth transitions during relocation periods by overseeing packing/unpacking processes as well as organizing and setting up new living spaces.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
Alcohol Server Certification (TIPS) -
08.2025
Certified Professional in Food Safety (CP-FS) -
National Environmental Health Association
08.2025
CDM - Fashion Design and Merchandising
Guadalajara
Guadalajara09.1999
Skills
- Customer service and hospitality
- Food safety and handling
- Team leadership and event planning
- Menu expertise
- Problem solving and guest relations
Certification
- Alcohol Server Certification (TIPS), 01/01/16, Present
- Certified Professional in Food Safety (CP-FS), 01/01/16, Present
Languages
- English
- Spanish
Timeline
Server
Javier's Restaurant & Cantina
01.2016 - 06.2025
Manager
Chula Linda Mexican Restaurant
02.2013 - 07.2015
Concierge
Hacienda Beach Club & Residences
12.2011 - 11.2012
Butler
Hotel Esperanza Resort
05.2008 - 12.2011
Alcohol Server Certification (TIPS) -
Certified Professional in Food Safety (CP-FS) -
National Environmental Health Association
CDM - Fashion Design and Merchandising
Guadalajara
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