Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Ordiales

Hot Springs,AR

Summary

Achieved high client satisfaction and retention at Bestway Rent To Own by leveraging exceptional problem-solving abilities and active listening skills. Skilled in data entry and fluent in Spanish, I consistently met sales targets through effective communication and critical thinking. Maintained cleanliness and punctuality, ensuring top-notch service across roles. Service-oriented Taxi Driver highly effective at satisfying all customers and remaining calm in challenging circumstances. Bringing clean driving record.

Overview

17
17
years of professional experience

Work History

Professional Taxi Driver

Spacity Taxi
01.2021 - Current
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Communicated professionally with dispatchers to update them on location, availability, or delays during shifts.
  • Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.

Casino Security Officer

Oaklawn Casino
06.2019 - 01.2021
  • Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
  • Conducted thorough background checks on potential employees, ensuring that all new hires met established standards for integrity and reliability.
  • Performed security patrols of designated areas on foot or in vehicle.
  • Cooperated with local law enforcement during investigations involving the casino, providing necessary information and support to facilitate swift resolutions.
  • Watched for irregular or unusual conditions to prevent safety hazards.
  • Established positive relationships with patrons, providing assistance when needed while maintaining a strong presence to deter potential threats.

Account Manager

Bestway Rent To Own
10.2017 - 06.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Recorded accurate and efficient records in customer database.

Customer Service Representative

Startek
09.2014 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Forklift Operator

Ports Of Los Angeles
10.2007 - 09.2014
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Ensured timely delivery of products by accurately picking orders from storage areas.

Education

High School Diploma -

South Gate High School
South Gate Ca

Skills

Safe Driving

Punctuality

Cleanliness

Excellent navigation

Crowd Management

Threat Assessment

Spanish speaking

Speaking Instruction

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Timeline

Professional Taxi Driver

Spacity Taxi
01.2021 - Current

Casino Security Officer

Oaklawn Casino
06.2019 - 01.2021

Account Manager

Bestway Rent To Own
10.2017 - 06.2019

Customer Service Representative

Startek
09.2014 - 02.2017

Forklift Operator

Ports Of Los Angeles
10.2007 - 09.2014

High School Diploma -

South Gate High School

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Luis Ordiales