Luis Oregon
Pasadena,CA
Summary
Professional, experienced driver ready to excel in executive transportation. Adept at navigating routes efficiently and maintaining high standards of vehicle care. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in providing exceptional service while ensuring safety and comfort.
Overview
17
17
years of professional experience
Work History
Executive Driver
Alquimavi Limos
Mexico City
02.2018 - 04.2024
- Boosted overall service quality by 30% by mentoring more than 15 junior drivers and training them in high-quality health, safety and customer service standards
- Maintained 100% positive feedback rating from passengers by providing them exceptional client-centered service and ensuring their comfort and safety
- Completed more than 6,000 trips
- Developed strong relationships with clients through courteous and personalized service.
- Communicated effectively with dispatch teams to provide updates on location and schedule changes.
- Streamlined routes using GPS technology for efficient travel time and fuel consumption reduction.
- Maintained strict confidentiality of sensitive information to protect client privacy.
- Managed vehicle inspections regularly to ensure optimal performance and safety compliance standards were met.
Bilingual Customer Service Representative
Marriot Corporative and Teleperformance
Mexico City
12.2020 - 10.2021
- Boosted overall service quality by 20% by managing high profile clients and providing superior customer service
- Maintained 90% positive feedback from clients by providing them exceptional client-centered service
- Strive to assist customers with their needs to prevent escalations to supervisors and/or managers regarding issues, reservations, and cancellations
- Management of Attention and Follow-up to Operation Needs
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Management of Attention and Follow-up to Operation Needs
Ministry of Social Development
10.2014 - 12.2017
- Maintained positive feedback from all clients involved in events
- Boosted client satisfaction by 22% by providing fast solutions or alternatives
- Assisted in the development of effective land management plans, prioritizing conservation goals and resource allocation.
Private Chauffeur Service
Missionaries Servants of the Word
Morelia Michoacan, Mexico
09.2012 - 08.2014
- Maintained 100% positive feedback rating from passengers by providing them exceptional client-centered service and ensuring their comfort and safety
- Support in event logistics
Office and Construction Assistant
Oregon Construction
04.2007 - 12.2010
- Boosted productivity 15% by correctly distributing materials and tasks
- Maintained a 90% Customer Satisfaction by clients swiftly receiving contracts and corresponding documents
Education
GED -
Instituto San Lucas Bachillerato
San Pedro de los Sauces, Michoacán01.2014
ESL Classes
Community Education Center
Pasadena, CA01.2007
Skills
- Quality Customer Service
- Work well under pressure
- Computer Programs (Word, Excel, Power Point, Outlook)
- Proactive
- Fast learner
- Strong communication skills
- Great interpersonal relationships
- Valid Driver's License
- Ability to follow instructions
- Flexible Schedule
- Confidentiality Assurance
Validdocuments
- Valid Passport
- Driver's License
- Authorized to work for any US employer
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bilingual Customer Service Representative
Marriot Corporative and Teleperformance
12.2020 - 10.2021
Executive Driver
Alquimavi Limos
02.2018 - 04.2024
Management of Attention and Follow-up to Operation Needs
Ministry of Social Development
10.2014 - 12.2017
Private Chauffeur Service
Missionaries Servants of the Word
09.2012 - 08.2014
Office and Construction Assistant
Oregon Construction
04.2007 - 12.2010
GED -
Instituto San Lucas Bachillerato
ESL Classes
Community Education Center