Luis Ortega
South San Francisco,CA
Summary
Self-motivated Manager well-versed in leadership. Decisive leader and strategic problem solver with excellent communication, organizational and time management abilities.
Overview
11
11
years of professional experience
Work History
Assistant Station Manager
Amazon
Fremont, CA
09.2023 - Current
- Plan and execute daily sort plans to meet station goals and objectives.
- Implemented floor plan initiative to help boost stow rates from 13 pph to 28 pph within our Captain Planet sort.
- Utilize data points to deep dive opportunities and create action plans.
- Formulated EOD reports to reflect actuals to benchmark metrics.
- Lead and delegate 20-40 warehouse associates.
- Created successful sort strategies to increase delivered pph from 8.95 to 13.9.
- Assisted station with to be #1 in total units delivered in the network during 2022 Peak.
Assistant Station Manager- RTS
Amazon
Fremont, CA
04.2022 - 09.2023
- Perform problem solve for the site to mitigate quality errors on packages with non-routable status, at wrong station, customer cancellations, lost and other situations that prevented packages going out for dispatch. Resulted in a 99.5% stow compliance.
- Assembled a check-in process that organized returned product deliveries and relocated to storage pallets and carts to ensure excess volume was tracked, managed properly for future handling
- Assisted in launching a Grading policy in determining what packages are sellable, unsellable,or liquidated (third party or donated)— which resulted in 1.7 million pounds of carbon saving.
- Identified an increase in OODT due to routes being routed over the Bay bridge and spreading DAs over 4 RGUs consistently. This led to HSF2's RGU restructure and decrease from 106 OODT average to 40 WOW.
Learning Ambassador, RTS Dept. Amazon
Amazon
Fremont, California
08.2021 - 03.2022
- Responsible for debriefing all field associates and maintain metrics of delivery completion.
- Process all returned, damaged and rejected deliveries.
- Complete daily audits of all packages in station and out on field. Ensure accuracy before end of shift.
- Cleared debris and emptied carts from work area frequently to maximize productivity and maintain safety.
Operations Manager
First Legal Support Services
Oakland, CA
03.2015 - 07.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Create accountability to customer service standard
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Support sales rep to effectively to onboard and retain clients.
- Recruited, hired and trained all field and office personnel on customer relations and customer service.
- Manage to financial on Profit and Loss statement and payroll activities.
- Reviewed daily financial reports
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Evaluated and approved all vendor invoices.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
Office Manager
First Legal
San Francisco, CA
07.2013 - 07.2020
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Directed and oversaw office personnel activities.
Education
Associate of Science - Legal Assistant
Skyline College
San Bruno, CA05.2014
Skills
- Troubleshooting and problem solving
- Policies and procedures implementation
- Team Leadership
- Decision Making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Station Manager
Amazon
09.2023 - Current
Assistant Station Manager- RTS
Amazon
04.2022 - 09.2023
Learning Ambassador, RTS Dept. Amazon
Amazon
08.2021 - 03.2022
Operations Manager
First Legal Support Services
03.2015 - 07.2020
Office Manager
First Legal
07.2013 - 07.2020
Associate of Science - Legal Assistant
Skyline College