Luis Ortega
Long Beach,CA
Summary
Creative and technically skilled sales and service technician with expertise in diagnosing and repairing a wide range of ware washing machine equipment. Proven ability to perform preventative maintenance while ensuring a safe working environment. Strong mechanical aptitude complemented by proficiency in hand and power tools. Excellent communication skills contribute to high levels of customer satisfaction and retention.
Overview
18
18
years of professional experience
Work History
Sales and Service Technician
Auto-Chlor System
San Gabriel, California
06.2018 - Current
- Performed routine maintenance and repairs on commercial dishwashing equipment.
- Utilized diagnostic tools to identify malfunctions and recommend effective solutions.
- Trained new technicians on proper handling and maintenance procedures for equipment.
- Maintained accurate service records for all completed tasks to ensure accountability.
- Delivered exceptional customer service by addressing inquiries promptly and efficiently.
- Resolved customer complaints swiftly while maintaining a positive demeanor.
- Conducted regular inspections of tools, equipment, and vehicles to ensure optimal performance.
Outside Sales Representative
Auto-Chlor System
San Gabriel, California
06.2018 - Current
- Cultivated client relationships to understand needs and preferences.
- Managed customer accounts, ensuring timely follow-ups and prompt resolution of concerns.
- Analyzed market trends to identify business development opportunities.
- Presented proposals and negotiated contracts to secure long-term partnerships.
- Conducted site visits to assess customer needs and recommend strategic solutions.
- Generated sales through prospecting, negotiating contracts, and closing deals.
- Developed promotional materials to enhance marketing efforts and drive engagement.
- Maintained knowledge of product offerings and utilized upselling techniques for revenue maximization.
Sales And Service Supervisor
Auto-Chlor System
Downey, California
06.2018 - Current
- Managed team performance to drive sales and enhance customer satisfaction levels.
- Developed training programs that improved staff product knowledge and service skills.
- Oversaw daily operations, ensuring efficient service delivery and effective workflow management.
- Implemented customer feedback systems, addressing concerns and elevating service quality.
- Conducted regular performance reviews, providing feedback and establishing improvement goals.
- Fostered positive work environment that motivated staff and reduced turnover rates.
- Resolved escalated customer complaints promptly to maintain satisfaction.
- Built relationships with key accounts to strengthen long-term partnerships.
Sales and Service Technician
Auto-Chlor System
Downey, California
06.2018 - Current
- Executed routine maintenance and repairs on commercial dishwashing equipment.
- Assisted customers in troubleshooting service issues and operational inquiries.
- Trained new technicians on equipment handling and maintenance protocols.
- Utilized diagnostic tools for identifying equipment malfunctions and proposing solutions.
- Maintained accurate service records and documentation for all tasks completed.
- Delivered prompt customer service while addressing client inquiries effectively.
- Resolved customer complaints efficiently, fostering a positive experience.
- Demonstrated product features to customers upon request.
Food Service Manager
Woodruff Care Home
Bellflower, California
01.2008 - 06.2018
- Managed daily food service operations in a care home, ensuring high standards of quality.
- Developed menus aligned with dietary requirements and resident preferences.
- Supervised kitchen staff to uphold food safety and sanitation regulations.
- Coordinated meal preparation and delivery for residents consistently.
- Conducted inventory checks to maintain stock levels and minimize waste.
- Implemented cost-effective purchasing strategies for food supplies.
- Resolved customer complaints promptly, enhancing dining experience through feedback.
- Trained new employees on safe food handling and kitchen protocols.
Education
High School Diploma -
Educational Partnership High School
Long Beach, CA01-2005
Skills
- Equipment maintenance and diagnostics
- Client account management
- Product demonstration and relationship management
- Problem solving and conflict resolution
- Effective communication and detail orientation
- Diagnostic tools expertise
- Hand tools knowledge
Accomplishments
- Consistently Achieving Top 25% and 50% Circle of achievement.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales and Service Technician
Auto-Chlor System
06.2018 - Current
Outside Sales Representative
Auto-Chlor System
06.2018 - Current
Sales And Service Supervisor
Auto-Chlor System
06.2018 - Current
Sales and Service Technician
Auto-Chlor System
06.2018 - Current
Food Service Manager
Woodruff Care Home
01.2008 - 06.2018
High School Diploma -
Educational Partnership High School
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