Luis Ortega. Jr
Bakersfield,CA
Summary
I am very organized, motivated, and able to apply time management and organizational skills in various environments. I possess exceptional verbal and written communication abilities and am trained in handling intense situations with professionalism and ease. I have experience in processing and photographing crime scenes and am skilled in conflict resolution techniques, enabling me to resolve problems quickly. My analytical and critical thinking abilities are excellent, and I am highly proactive and punctual with a team-oriented mentality.
I have proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. I am well-organized, reliable, and experienced in setting up displays, restocking shelves, and providing knowledgeable assistance to in-store customers. I enhance store loyalty through unparalleled support and am a hardworking employee with strong customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience.
I understand and professionally apply regulations to manage inmate populations and maintain safety. Additionally, I am skilled in training and motivating staff to meet requirements.
Overview
24
24
years of professional experience
Work History
Service Assistant
Tesla
Bakersfield, California
01.2026 - Current
- Vehicle cleaning (washing and minor detailing) and shop management.
- Vehicle loaner management.
- Resolved customer complaints promptly and efficiently.
- Deliver vehicles between production, service, and sales operations
- Parts runner - expedite parts requirements as directed from Parts Operations
- Assisted customers with inquiries and product information.
- Collaborated with team members to enhance customer experience initiatives.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and benefits during consultations.
- Resolved customer complaints efficiently through active listening and problem-solving.
- Participated in ongoing training to enhance job skills and knowledge.
- Create service visit appointments
- Act as primary point of contact for customers regarding vehicle service needs
- Explain diagnostic results and recommended repairs in clear, customer-friendly language
- Set expectations for timelines, costs, and parts availability
- Provide updates via phone, text, and digital communication platforms
- De-escalate customer concerns and resolve service-related issues
- Deliver high customer satisfaction scores and positive
Sales Associate
The Home Depot Inc
Bakersfield, CA
09.2021 - 09.2025
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Increased purchase amounts by cross-selling with similar products.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Built and maintained relationships with peers and upper management to drive team success.
Correctional Sergeant (Medical Retired)
California Department of Corrections and Rehabilitation
Sacramento, CA
08.2008 - 01.2021
- Supervised visitation and checked visitors for proper identification and contraband.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Monitored disciplinary and medical lockups every 60 minutes.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Coordinated shakedowns to locate and remove unauthorized items.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Attended court hearings and provided testimony.
- Maintained order in building and on grounds of prison.
- Supervised and made cell assignments.
- Directed administrative activities for recordkeeping, interactions with public, cash management, protocols and procedures.
- Created and updated legal documents and prisoner files with charges, criminal history and medical history.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Inspected cells and conducted random searches of common areas.
Correctional Officer
California Department of Corrections and Rehabilitation
Sacramento, CA
07.2002 - 08.2008
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Instructed inmates on work detail and oversaw work-site transportation.
- Applied non-violent response tools and physical restraint during problematic situations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Detected potential threats and quickly defused conflicts.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Maintained clear and open communications with facility areas to support safe operations.
Education
High School Diploma -
Mcfarland High School
Some College (No Degree) - General Studies
Bakersfield College
Bakersfield, CASome College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Training
- Records Maintenance
- Problem Resolution
- Microsoft Office
- First Aid/CPR
- Team Building
- Team Management
- Reliable & Trustworthy
- People Skills
- Supervision & Leadership
- Good Work Ethic
- Computer Skills
- Organizational Skills
- Conflict Resolution
- Data Management
- Planning & Organizing
- Customer Service
- PPE Use
- Friendly, Positive Attitude
- Training & Development
- Active Listening
- Critical Thinking
- Relationship Building
- Basic Math
- Fluent in Spanish
- Flexible Schedule
- Rules of Conduct
- Counseling Techniques
- Crowd Control
- Security Procedures
- Body Searches
- Job Assignments
- Conflict Management
- Inmate Movement Control
- Rehabilitation Programs
- Inmate Transport
- Teamwork and Collaboration
- Problem-Solving
- Sales Goals Attainment
- Customer Needs Assessment
- Upselling Techniques
- Merchandising Knowledge
- Store Opening and Closing
- Policy and Procedure Adherence
- Product Recommendations
- Relationship Selling
- Written and Oral Communication Skills
- Reliable and Punctual
- Excellent Communication Skills
Timeline
Service Assistant
Tesla
01.2026 - Current
Sales Associate
The Home Depot Inc
09.2021 - 09.2025
Correctional Sergeant (Medical Retired)
California Department of Corrections and Rehabilitation
08.2008 - 01.2021
Correctional Officer
California Department of Corrections and Rehabilitation
07.2002 - 08.2008
High School Diploma -
Mcfarland High School
Some College (No Degree) - General Studies
Bakersfield College
Some College (No Degree) -
University of Phoenix