Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Luis Ortiz

New York

Summary

Seeking a position as a Peer Counselor to offer effective support, advice, and guidance through peer counseling services while helping individuals reach their goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Peer Counselor Intern

Health + Hospitals Lincoln
The Bronx, NY
11.2023 - 12.2023
  • Provide emotional support, care and guidance to individuals in need of assistance.
  • Conduct group and one-on-one counseling sessions with patients to identify problem areas and develop solutions.
  • Collaborates with other professionals to coordinate services for clients.
  • Participates in team meetings to discuss cases and develop treatment plans at Inpatient, ED Leads, CATCH and Mobile Crisis programs.

Sales Associate

Foot Locker, Inc
New York
03.2023 - Current
  • Responsible for ensuring high levels of customer satisfaction by being knowledgeable about all products offered
  • Teams up with co-workers to provide excellent sales and excellent customer service
  • Provides an engaging, convenient, and accurate checkout for the customer
  • Partners with store leadership to resolve customers' concerns in a courteous and helpful manner
  • Manages customer's payments.

Sales Associate

Old Navy/Gap, Inc
New York
08.2022 - Current
  • Responsible for engaging and connecting with customers by providing excellent customer service
  • Acknowledges and assists customers; locates merchandise efficiently using various methods; answers questions quickly and accurately
  • Offers style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promotes loyalty by educating customers about our loyalty programs.

Education

Psychology

City College of New York
08.2022

High School Diploma -

Democracy Prep Charter High School
New York, NY
06.2022

Skills

  • Experience with Microsoft Word
  • Listening Skills
  • Conflict Resolution
  • Excellent customer service skills
  • Sales
  • Time Management
  • Flexible Schedule
  • Sales Expertise

Certification

  • Certified Recovery Peer Advocate Provisional - Pending
  • New York Certified Peer Specialist Provisional - Pending
  • Peer Support Specialist- Crestwood Recovery and Resilience Solutions
  • PMCS, New York Health and Hospitals
  • Mandated Reporter Training in Child Abuse and Neglect/Maltreatment Identification
  • Naloxone Training

Languages

Spanish
Elementary
Korean
Limited

Timeline

Peer Counselor Intern

Health + Hospitals Lincoln
11.2023 - 12.2023

Sales Associate

Foot Locker, Inc
03.2023 - Current

Sales Associate

Old Navy/Gap, Inc
08.2022 - Current

Psychology

City College of New York

High School Diploma -

Democracy Prep Charter High School

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Luis Ortiz