LUIS ORTIZ
Kissimmee,FL
Summary
Professional with strong background in sales management and office operations. Skilled in team collaboration, driving results, and adapting to changing needs. Expertise in sales strategy, customer relationship management, and process optimization. Known for reliability, effective communication, and leadership that fosters productivity and growth.
Overview
16
16
years of professional experience
Work History
Sales Office Manager
Luxury Tour Escapes
03.2021 - Current
- Directed and oversaw daily operations of the sales office, managing a team of 12 staff members
- Developed and implemented comprehensive training programs for new sales representatives
- Created and managed staff schedules to optimize coverage and efficiency
- Consistently achieved and exceeded sales quotas through effective team leadership and motivation
- Handled all aspects of office operations, including performance monitoring and team development
Server
The Loft
11.2019 - 03.2021
- Enhanced guest satisfaction by providing exceptional fine dining service and mentorship.
- Elevated dining experiences by expertly pairing wines with menu selections.
- Maintained dining area cleanliness, ensuring compliance with health standards.
- Delivered high-quality food and beverage service in fast-paced environments.
- Managed multiple tables, balancing customer needs with timely order delivery.
- Trained new servers on menu knowledge to improve team performance.
Server
Town Tavern - Celebration
10.2018 - 11.2019
- Improved customer service quality by effectively mentoring new team members.
- Ensured operational efficiency through detail-oriented service across multiple tables.
- Enhanced guest satisfaction by fostering collaboration with kitchen and service staff.
- Drove team training initiatives, elevating service standards and practices across operations.
- Supported 30-person wait staff, addressing specific customer needs in a high-volume environment.
Server & Manager
Madeline's
03.2010 - 07.2016
- Earned management promotion through demonstrated leadership and exceptional service quality.
- Mentored new servers, enhancing team cohesion and maintaining service standards.
- Gained expertise in upscale hospitality, delivering outstanding fine dining experiences.
- Developed strong relationships with regular clients through tailored service approaches.
- Managed daily operations, including staff scheduling and seamless service coordination.
- Addressed customer complaints swiftly, ensuring positive guest relations and loyalty.
Education
High School Diploma -
Osceola High
Kissimmee, FL06-1993
Skills
- Customer engagement
- Goal oriented
- Relationship building
- Office administration
- Sales performance coaching
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Office Manager
Luxury Tour Escapes
03.2021 - Current
Server
The Loft
11.2019 - 03.2021
Server
Town Tavern - Celebration
10.2018 - 11.2019
Server & Manager
Madeline's
03.2010 - 07.2016
High School Diploma -
Osceola High