Luis Ortiz Rodriguez
West Valley City
Summary
Dynamic leader with proven expertise in operations and retail management, honing skills at companies like Walmart. Excelled in conflict resolution and performance monitoring, driving a 10% increase in customer satisfaction. Bilingual with a knack for employee upskilling and data management, adept at fostering productive, safety-conscious work environments.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Lead
Id Logistics
10.2024 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
Forklift Operator
DHL Supply Chain
10.2023 - 10.2024
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Manager
Walmart
07.2019 - 09.2023
- Developed and maintained relationships with customers and suppliers through account development, resulting in 10% increase in positive customer feedback.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Inventory Manager
Sephora Distribution
07.2017 - 07.2018
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Developed and implemented policies and procedures for inventory management.
- Monitored inventory levels to confirm compliance with company policy.
- Developed and maintained knowledgeable and productive team of employees.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
Associate of Science - Surgical Technology
Edic College
Caguas, PR05-2014
Skills
- Bilingual (English and Spanish)
- Performance monitoring
- Conflict resolution
- Employee training
- Data Management
- Workplace safety
- Computer skills
- Retail Management
- Operations Management
- Staff/Team Upskilling
- Time Management
- Detail Oriented
- Sales Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
Id Logistics
10.2024 - Current
Forklift Operator
DHL Supply Chain
10.2023 - 10.2024
Manager
Walmart
07.2019 - 09.2023
Inventory Manager
Sephora Distribution
07.2017 - 07.2018
Associate of Science - Surgical Technology
Edic College
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