Luis Osorio Guerra
Blandon,PA
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Ross Dress for Less
Temple, PA
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Driller
Universal Engineering Sciences
Port Saint Lucie, FL
05.2021 - 08.2023
- Driller for soil samples, vibration compaction QC, Auger piles inspection and driver
- Improved safety on the rig by enforcing strict adherence to safety protocols and conducting regular safety drills.
- Reduced downtime through proactive maintenance and timely repair of drilling equipment.
Landscaper
Fox's lawn maintenance
Barto, PA
06.2018 - 03.2020
- Driver, trimming, Mulching, weed wack
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Express lead tech
Piazza Auto Group
Reading, PA
05.2016 - 06.2018
- Vehicle safety inspections, fluid changes, engine oil, transmission fluid, rear differential fluid, and tire repair
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
Education
Auto mechanic - Automotive repair
Automotive Training Center-Exton
Exton, PA05.2017
High school or equivalent -
Reading High School
Reading, PA06.2013
Skills
- Lawn Care
- Landscaping
- Mowing
- Automotive Repair
- Brake Repair
- Oil Change
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Additionalinformation - Certification
Auto mechanic
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Ross Dress for Less
10.2023 - Current
Driller
Universal Engineering Sciences
05.2021 - 08.2023
Landscaper
Fox's lawn maintenance
06.2018 - 03.2020
Express lead tech
Piazza Auto Group
05.2016 - 06.2018
Auto mechanic - Automotive repair
Automotive Training Center-Exton
High school or equivalent -
Reading High School