Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Otero

Cleveland,OH

Summary

Dedicated Patient Care Coordinator with a proven track record at McGregor PACE, enhancing patient experiences through effective care coordination and HIPAA-compliant data management. Excelled in fostering patient relations and streamlining healthcare communication, leveraging critical thinking and bilingual abilities to exceed patient care goals.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

McGregor PACE
09.2022 - Current
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Greeted and assisted patients with check-in procedures.
  • Delivered excellent patient experiences and direct care.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Home Health Aide

Hearty Hearts
08.2020 - 09.2022
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Developed individual care plans for clients based on specific needs.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.

Education

High School Diploma -

Eloisa Pascual
Puerto Rico
05-2018

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Appointment Scheduling
  • Organizational Skills
  • Medical Records
  • Activity Coordinator
  • Patient Relations
  • Multitasking ability
  • Customer Service
  • Attention to Detail
  • Verbal and written communication
  • Patient confidentiality
  • Patient Care Coordination
  • Patient Education
  • Patient Records Management
  • Patient documentation
  • Follow-up care
  • Patient Safety
  • Data Entry
  • Filing and Recordkeeping
  • Patient Registration
  • Office Administration
  • Care Planning
  • Fully Bilingual Spanish English

Languages

span
Full Professional

Timeline

Patient Care Coordinator

McGregor PACE
09.2022 - Current

Home Health Aide

Hearty Hearts
08.2020 - 09.2022

High School Diploma -

Eloisa Pascual
Luis Otero